Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marlin A Gonzalez

Independence,MO

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

18
18
years of professional experience

Work History

Owner

Boba Bar
Lee's Summit, Missouri
07.2024 - Current
  • Managed daily operations of a busy boba tea shop.
  • Trained staff on beverage preparation and customer service techniques.
  • Managed daily operations of business, including hiring and training staff.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Utility Billing Clerk

City of Sugar Creek
Sugar Creek, MT
08.2015 - 05.2024
  • Process utility bills using city-specific software
  • Resolve customer queries regarding utility charges
  • Generate monthly billing reports for internal review
  • Responded promptly to any requests for assistance from management or other departments within the organization.
  • Answered customer questions to maintain high satisfaction levels.

Collections Representative

Credit Motors Inc.
Kansas City, Kansas
05.2007 - 10.2012
  • Managed customer accounts to ensure timely payment and resolution of outstanding balances.
  • Communicated with clients regarding payment options and account status updates.
  • Assisted customers in understanding their payment obligations and available assistance programs.

Education

High School Diploma -

Raytown High School
Raytown, MO

Skills

  • Staff training
  • Customer service
  • Inventory management
  • Financial reporting
  • Point-of-sale systems
  • Conflict resolution

Languages

Spanish
Professional

References

References available upon request.

Timeline

Owner

Boba Bar
07.2024 - Current

Utility Billing Clerk

City of Sugar Creek
08.2015 - 05.2024

Collections Representative

Credit Motors Inc.
05.2007 - 10.2012

High School Diploma -

Raytown High School