Marlina Robertson
Crewe,VA
Summary
Dynamic professional with a proven track record at Food Lion LLC, excelling in shipping and receiving while maintaining strong vendor relationships. Recognized for attention to detail and effective time management, I consistently resolved discrepancies and improved inventory accuracy, ensuring seamless operations and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
DSD Receiver
Food Lion LLC
Victoria, VA
08.2023 - 05.2025
- Processed daily and weekly DSD tickets to file invoices.
- Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Checked EDI invoices to resolve outstanding invoices.
- Processed reclaims and returns to vendors and warehouse for credit.
- Protected company assets through accurate receipt and return of DSD product.
- Entered DSD invoices into inventory system for prompt record keeping.
- Ordered and managed cigarette and tobacco inventory for the store
Sales Associate
Fasmart
Crewe, VA
11.2018 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Manager
Fasmart
Crewe, VA
11.2014 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Applied Science - Medical Office Assistant
Southside Virginia Community College
Alberta, VA05.2021
Skills
- Time management
- Self-motivated and independent
- Attention to detail
- Punctual and reliable
- Shipping and receiving
- Organization and prioritization
- Data entry
- Task prioritization
- Records management
- Reliability
- Organizational skills
Timeline
DSD Receiver
Food Lion LLC
08.2023 - 05.2025
Sales Associate
Fasmart
11.2018 - 06.2021
Assistant Manager
Fasmart
11.2014 - 03.2016
Associate of Applied Science - Medical Office Assistant
Southside Virginia Community College