Marlina Scott
Warner Robins,GA
Summary
Enthusiastic and compassionate individual with a strong passion for family engagement and community support. Excellent communicator with a dedication to building positive relationships. Eager to contribute and learn as a Family Engagement Specialist to empower families and promote inclusivity within educational settings.
Overview
7
7
years of professional experience
Work History
Foster Care Case Manager
Houston County DFCS
10.2022 - Current
- Collaborate with various stakeholders, such as social workers, therapists, educators, and legal representatives, to coordinate services and support for the families and children they serve.
- Assist families in setting and working towards specific goals related to reunification, permanency planning, or other objectives designed to improve family dynamics and well-being.
- Strengthen family connections and relationships to support positive outcomes for children, including reunification when possible.
- Developing and implement permanency plans for children, including adoption or other long-term arrangements when reunification with the birth family is not possible.
- Oversee the overall case management and coordination of services for children in foster care.
Claims Specialist
Government Employees Insurance Company, GEICO
07.2020 - 10.2022
- Processed new claims for insured customers and claimants.
- Prepared reports by collecting, analyzing, and summarizing information.
- Resolved claims by approving or denying documentation, calculating benefits due, and determining compensation settlement.
- Maintained quality customer service by following customer services practices and responding to customer inquiries.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Front Desk Agent
Candlewood Suites Boston, Braintree
05.2018 - 06.2020
- Maintained a professional relationship with visitors throughout their stay by phone and direct contact.
- Analyzed information and evaluated results to choose the best solution and solve customer problems.
- Used computers and computer systems to program, write software, set up functions, enter data, or process information.
- Posted charges to guest accounts and processed payments, making corrections where necessary, and informed the housekeeping department about room status/availability.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Family Engagement Specialist
Center For Access And Success, UMass
10.2017 - 10.2018
- Provided guidance and support to families, helping them navigate educational systems, community resources, and services available to meet the needs of their children or family members.
- Established and maintained positive relationships with families, emphasizing respect for cultural diversity and individual needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Documented data and completed accurate updates to case records.
- Kept families informed about school events, programs, and activities to ensure clear and regular communication between the school/organization and families.
Administrative Assistant
Nurtury Learning Lab
07.2016 - 05.2018
- Assisted with planning and executing special events and activities for the children
- Provided administrative support to the daycare director and staff.
- Assisted with enrollment paperwork and maintained accurate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Prepared and distributed newsletters or other communications to parents.
- Scheduled office meetings and client appointments for staff teams.
Education
Master of Social Work -
Fort Valley State University
Fort Valley, GA09.2025
Bachelor of Arts - Sociology and Anthropology
University of Massachusetts
North Dartmouth, MA05.2020
Skills
- Time management
- Relationship Building
- Collaborative Skills
- Microsoft Office Proficiency
- Program Development
- Problem Solving
- Resource Navigation
- Attention to Detail
- Strong Communication
- Analytical
- Interpersonal
- Detailed- Oriented
- Decision Making
- Multitasking
Timeline
Foster Care Case Manager
Houston County DFCS
10.2022 - Current
Claims Specialist
Government Employees Insurance Company, GEICO
07.2020 - 10.2022
Front Desk Agent
Candlewood Suites Boston, Braintree
05.2018 - 06.2020
Family Engagement Specialist
Center For Access And Success, UMass
10.2017 - 10.2018
Administrative Assistant
Nurtury Learning Lab
07.2016 - 05.2018
Master of Social Work -
Fort Valley State University
Bachelor of Arts - Sociology and Anthropology
University of Massachusetts