Marling Alvarez
Summary
Skilled Senior Laboratory Technician trained in Toxicology testing with nearly 2 years of experience. Expertise in Chemistry Analyzer instrument performing quality control, calibration, and routine maintenance to ensure high degree of accuracy of test results. Managed daily laboratory operations, cross-trained new lab personnel, implemented lab protocols, and maintained meticulous record-keeping for laboratory compliance.
Overview
8
8
years of professional experience
Work History
Laboratory Technician
Clinical Consultants
11.2022 - Current
- Responsible for performing Toxicology Screening using Indiko Plus Chemistry Analyzer.
- Performed daily calibration, quality control, and instrument maintenance to ensure high level of accuracy in test results.
- Maintained up-to-date documentation processes.
- Responsible for documenting results from analyzer into confidential client database.
- Trained new laboratory technicians, ensuring consistent adherence to best practices and standard operating procedures.
- Developed new protocols and enhanced laboratory processes that led to achieving 100% success in passing CLIA inspections.
Customer Support Specialist
Perfectly Posh
01.2018 - 08.2022
- Performed excellent customer service to consultants and customers that resulted in 100% customer satisfaction continuously
- Proficiently managed multiple communication channels including inbound calls, outbound calls, emails, and chats simultaneously.
- Demonstrated expertise in managing customer interactions by professionally de-escalating calls, chats, and emails.
- Performed specific assigned side-projects (paying out commissions, investigating fraud, deactivation of an account, changes of an account on the backend of system)
- Collaborated seamlessly with other departments to provide accurate information to consultants/customers.
Greeter/Organizer
Bebe
05.2017 - 06.2017
- Provided excellent customer service by engaging with all customers, offering assistance and maintaining a welcoming environment
- Organized and maintained a clean environment to ensure store readiness for the following day.
- Quickly resolved customer issues or complaints, demonstrating excellent problem-solving skills and professionalism.
Telephone Interviewer
Dan Jones & Associates
05.2016 - 07.2016
- Conducted diverse outbound call surveys in Utah on various topics such as medical experience, insurance, and politics
- Validated caller details to enhance survey progress
- Successfully resolved escalated customer inquiries.
Education
Bachelor of Arts in Criminology -
University of Utah
Salt Lake City, UT04.2020
Bachelor of Arts in Sociology -
University of Utah
Salt Lake City, UT04.2020
Skills
- Detail-oriented
- Team Leadership
- Team Collaboration
- Training and Coaching
- Specimen handling
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- HIPAA Compliance
Timeline
Laboratory Technician
Clinical Consultants
11.2022 - Current
Customer Support Specialist
Perfectly Posh
01.2018 - 08.2022
Greeter/Organizer
Bebe
05.2017 - 06.2017
Telephone Interviewer
Dan Jones & Associates
05.2016 - 07.2016
Bachelor of Arts in Criminology -
University of Utah
Bachelor of Arts in Sociology -
University of Utah
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