Marling Alvarez
West Jordan
Summary
Senior Laboratory Technician with over 2 years of experience in high complexity toxicology testing and lab management. Proven ability to create standard operating procedures to enhance department efficiency and ensure a seamless workflow. Adept at optimizing billing processes and efficiently resolving discrepancies as a knowledgeable billing specialist. Dependable, results-driven problem solver with a collaborative mindset, committed to excelling in various roles and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Senior Laboratory Technician
Clinical Consultants
11.2022 - Current
- Contributed to the founding of high complexity laboratory and optimizing processes for maximum efficiency.
- Facilitated in moving lab from moderate complexity to high complexity testing within the span of a week.
- Trained new laboratory technicians, ensuring consistent adherence to best practices as well as enhancing team proficiency.
- Responsible for documenting test results from analyzer into confidential database, getting results to providers within a 12 hour turnaround.
- Performed daily calibration, quality control, and instrument maintenance to ensure high level of accuracy in test results.
- Used creative problem solving to accommodate a supply shortage, ensuring continuity of patient testing despite potential setbacks.
Behavioral Health Billing Specialist
Clinical Consultants
12.2022 - 04.2024
- Created a personalized data entry system using patient information compiled from multiple databases ensuring outmost accuracy when invoicing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Optimized workflow processes within the team, resulting in improved overall productivity and reduced backlogs in claims processing.
- Successfully completed side projects and administrative tasks to ensure billing deadlines were met.
Customer Support Specialist
Perfectly Posh
01.2018 - 08.2022
- Proficiently managed multiple communication channels including inbound calls, outbound calls, emails, and chats simultaneously.
- Demonstrated excellent customer service expertise by professionally de-escalating calls, chats, and emails daily.
- Collaborated seamlessly with other departments to provide accurate information to clients and consultants.
Education
Bachelor of Arts - Criminology
University of Utah
Salt Lake City, UT04-2020
Bachelor of Arts - Sociology
University of Utah
Salt Lake City, UT04-2020
Skills
- Detail-oriented
- Team Leadership
- Team Collaboration
- Training and Coaching
- Specimen handling
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- HIPAA Compliance
Timeline
Behavioral Health Billing Specialist
Clinical Consultants
12.2022 - 04.2024
Senior Laboratory Technician
Clinical Consultants
11.2022 - Current
Customer Support Specialist
Perfectly Posh
01.2018 - 08.2022
Bachelor of Arts - Criminology
University of Utah
Bachelor of Arts - Sociology
University of Utah
Similar Profiles
Marling AlvarezMarling Alvarez
Laboratory Technician at Clinical ConsultantsLaboratory Technician at Clinical Consultants
Shreya VijayShreya Vijay
Volunteer at NOC Clinical Counseling and ConsultantsVolunteer at NOC Clinical Counseling and Consultants
Hunter BrownHunter Brown
Healthcare Recruiter at Clinical Management ConsultantsHealthcare Recruiter at Clinical Management Consultants
Talin GregersonTalin Gregerson
Pet Sitter at Jose GalavizPet Sitter at Jose Galaviz
Martha GonzalezMartha Gonzalez
Technician 3 at Merit Medical Systems IncTechnician 3 at Merit Medical Systems Inc