Marling Arianny Di Vito Quiroz
Fayetteville,Arkansas
Summary
I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Vidrios Vulcano Merida
07.2017 - 10.2017
- Managed a portfolio of more than 50 accounts where by offering a great customer service the company was able to grow these businesses
- Keep attention to inventory to always ensure our customers were getting what they needed.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Mariachis Grill And Cantina
07.2021 - 03.2023
- Server, Bartending using strong, skills to develop strong business relationships with the customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Always attentive to details and multitasking.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier
Teriyaki Grill
01.2022 - 02.2022
- Cashier and food server under a very fast paced environment where always were attentive to details and giving a great customer service to ensure customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
Server
La Media Luna
03.2023 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Wellington's
07.2023 - 10.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Certified Nursing Assistant
Springdale Health And Rehab
05.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and oxygen levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Delivery Driver
Spark
07.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Bachelor of Technology - Hospitality
Institute of Technology Antonio Jose De Sucre
Merida, Venezuela06.2022
Skills
- Knowledge in Microsoft office
- Bilingual
- Quick Learner
- Costumer service
- Sales
- Data entry
- Strong interpersonal skills
- Staff Supervision
- Google Drive
- Retail Operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Wellington's
07.2023 - 10.2023
Delivery Driver
Spark
07.2023 - Current
Certified Nursing Assistant
Springdale Health And Rehab
05.2023 - Current
Server
La Media Luna
03.2023 - 05.2023
Cashier
Teriyaki Grill
01.2022 - 02.2022
Server
Mariachis Grill And Cantina
07.2021 - 03.2023
Assistant Manager
Vidrios Vulcano Merida
07.2017 - 10.2017
Bachelor of Technology - Hospitality
Institute of Technology Antonio Jose De Sucre
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