Melissa Henriquez
Scottsdale,AZ
Summary
Motivated Assistant General Manager knowledgeable about business operations and needs. Excellent team leader and problem solver with resourceful and flexible approach. Offers eight years of experience in the customer service industry.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Chipotle Mexican Grill
Scottsdale, AZ
11.2016 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Followed all safety and sanitation policies while handling food to uphold proper health standards
- Consistently provided friendly guest experience and hospitality
- Maintained high standards of customer service during high volume, fast-paced operations
- Able to work in high-stress shifts
- Works well with other team members to improve performance
Crew Leader
$5 Souvenir Store
Hollywood, CA
02.2016 - 11.2016
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Monitored materials inventory and requested items for restocking for each job.
- Worked in team environment to maintain high levels of productivity.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Shift Leader
Pizza Rev
Los Angeles, CA
11.2014 - 08.2016
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained sanitary and safe procedures to uphold proper health standards
- Consistently provided friendly quest experience and hospitality
- Able to work in high-stress shifts
- Works well with other team members to improve performance
Education
BBA - Business Administration
Bellevue University
Bellevue, NE01.2022
High School Diploma -
University Senior High School
Los Angeles, CA06.2012
Skills
- Employee Motivation
- Administrative Management
- Focus and Follow-Through
- Customer Service Management
- Finance and Accounting Oversight
- Staff Scheduling
- Recruitment and Hiring
- Training Management
- Quick Learner and Multi-Tasker
- Adaptable
- Knowledge in Microsoft Office
- Strong work Ethics
Accomplishments
- Opened a brand new Chipotle in February as assistant manager and trained the crew from scratch
- Volunteered at my church with kitchen work and events from 2010-2016
- Was number one in group of about 50 stores in my part of the region at Chipotle.
Opened a brand new Chipotle in February 2020 and trained the crew from scratch
In 2020, I opened a new Chipotle in Cave Creek, Arizona as an assistant manager. Everyone in the crew besides the managers were new. Most of the people were still in high school or it was their first job. I had to teach them restaurant standards, safety and protocols. I trained the front of house employees which are the employees that serve the food and our cashiers. It was not an easy journey but it was definitely worth it. We opened the second Chipotle ever with a Chipotlane which is a Chipotle that has a window for guests to pick up their online orders through a window in their cars instead of having to get out of their car.
Additional Information
I volunteered at my home church in Los Angeles to work in the church kitchen and handle cash. We also had events with the church every couple months and I would be in the wheelchair department where I would take handicap people to bathrooms and back to their seat. I also volunteered in the Special needs day care on Saturday and Sunday mornings when their parents were in mass.
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Chipotle Mexican Grill
11.2016 - Current
Crew Leader
$5 Souvenir Store
02.2016 - 11.2016
Shift Leader
Pizza Rev
11.2014 - 08.2016
BBA - Business Administration
Bellevue University
High School Diploma -
University Senior High School