Mar'Lisa Johnson
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Team Member
Orion Wealth Advisors
Omaha, NE
01.2023 - Current
- Process all daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions.
- Ensure all work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics.
- Meet or exceed all daily and monthly business measurements.
- Provide status updates to management as required.
- Maintain process measurements and reporting within service levels.
- Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams.
- Cross train as required to support all team activities and backup team members as needed.
- Provide feedback to the team for continued improvements.
- Assist with team planning as required.
Mortgage Loan Processor
PenFed Credit Union
Omaha, NE
08.2009 - 11.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers via telephone and email to answer questions, process transactions and resolve issues.
Technical Support Representative
ADT Security Systems
Omaha, NE
03.2007 - 02.2009
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Submitted service tickets for equipment maintenance requests.
Education
High School Diploma -
Omaha Northwest Magnet High School
Omaha, NE05.1997
Skills
- Critical Thinking
- Title Abstracts
- Credit Verification
- Legal Documentation
- Loan Paperwork
- Loan Records Filing and Maintenance
- Loan Application Preparation
- Financial Data Collection
- Government Standards
- Mortgage Loan Processing
Certification
- CNA - Certified Nurse Assistant
Timeline
Service Team Member
Orion Wealth Advisors
01.2023 - Current
Mortgage Loan Processor
PenFed Credit Union
08.2009 - 11.2022
Technical Support Representative
ADT Security Systems
03.2007 - 02.2009
High School Diploma -
Omaha Northwest Magnet High School