Marlise Kuehn

In this position I closely collaborated with senior management to manage, develop, and deploy data migration from relic system and while maintaining seamless integration to eCommerce site.

• Developed software requirements and testing documentation
• Created end-user documentation and training materials
• Managed data migration strategy from AS400 system to new real-time inventory management system
• Managed lifecycle of new eCommerce site, software development, and integration of real-time inventory management system
• Performed data integrity analysis for the eCommerce portal and its 26K parts
• Wrote and maintained procedures for all eCommerce activities
• Provided technical support for technical issues via phone, email and chat for staff and B2B customers
• Diagnosed, tested and documented issues for resolution with development team.

• Provided insightful advice and friendly, hands-on technical support to customers big and small
• Quickly diagnosed product issues on the spot, explaining situations with patience
• Offered solutions to quickly get users up and running again.

• Creation and publication of safety manuals
• Web design
• Designed and deployed online help systems
• Created marketing materials.

In this position I was responsible for the growth and development of the environmental product line after it was acquired. I worked to diversify the sales channels in multiple vertical markets which boosted sales from $50M to over $100M in less than 6 months .I accomplished this by: Bringing the product to market in the US, creating relationships and sales channel with big box stores

• Building and maintaining relationships within government sectors through educational seminars, site visits and cost analysis
• Wrote procedures and technical documentation for products lines to encourage cost reduction and facility waste
• Developed product roadmaps and product line strategies through market research.

In this position I was responsible for the growth and development of the outdoor digital signage and software product lines. I grew the product lines from just under $20M to over $40M, making Adaptive MicroSystems a leading contender in the outdoor full color digital marketplace. I provided insightful market research to guide the senior management in decision making and product development. In addition to this I:

• Managed off-shore development team, technical writing team and marketing communications team
• Wrote and maintained software and hardware requirements, product roadmaps, and marketing materials
• Helped build consensus among business shareholders
• Developed and trained world-wide sales channel.

• Created technical documents
• Developed online help systems
• Created use case scenarios
• Wrote testing requirements
• Wrote technical Dealer Memos.

• Created safety manuals
• Designed and deployed web designs
• Designed online help systems
• Developed marketing materials.