Marlisha Washington
Memphis,TN
Summary
Proven multitasker and team collaborator, I excelled at Brookdale Senior Living Facility by enhancing guest experiences and streamlining service operations. Skilled in complaint handling and POS systems, I boosted customer satisfaction through exceptional service and efficient problem resolution. My strong work ethic and decision-making abilities fostered significant improvements in team productivity and guest loyalty.
Overview
10
10
years of professional experience
Work History
Server/Waitress
Brookdale Senior Living Facility
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Service Supervisor
Steak N Shake
10.2018 - 07.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Program Assistant
Bella Ease TEEN REACH
10.2014 - 12.2016
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
Education
High School Diploma -
Quincy Sr High
Quincy, IL06-2012
Skills
- Strong work ethic
- Strong multitasking
- Complaint handling
- Teamwork and collaboration
- Exceptional customer service
- Greeting guests
- Task delegation
- Cash handling
- Cleanliness
- Service order flow
- Guest engagement
- Order taking
- Decision-making
Accomplishments
I've worked my way up, from a server, to a crew trainer, to a supervisor at steak n shake. Also i've recently been promotoed to team lead at Brookdale Senior living
Mandated Reporter
Working at Bella Ease we were required to become mandated reporters as we were working with children.
Timeline
Server/Waitress
Brookdale Senior Living Facility
08.2024 - Current
Service Supervisor
Steak N Shake
10.2018 - 07.2024
Program Assistant
Bella Ease TEEN REACH
10.2014 - 12.2016
High School Diploma -
Quincy Sr High
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