Open To Work
Marlo Dothard
Human Resources
Pittsburgh,PA
Summary
Experienced HR operations specialist recognized for strong analytical abilities and communication skills. Created and implemented SOPs that increased documentation accuracy and compliance, leading to improved onboarding experiences and better collaboration across teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Operations Specialist (HR Coordinator)
Carnegie Mellon University
Pittsburgh, PA
02.2024 - Current
- Processed HR and onboarding inquiries through ServiceNow, resolving time entry and hiring queries.
- Validated addresses of student workers to maintain compliance with regulations.
- Streamlined access by processing Workday transactions, including password resets and account reactivations.
- Handled adjustments to Workday time entries, ensuring payroll accuracy with retro corrections.
- Navigated FNIS treaty regulations related to social security numbers for international staff.
- Authored SOP for student worker time entry resolutions, fostering consistency in departmental practices.
Access & Operations Coordinator (Front Recept)
Carnegie Mellon University
Pittsburgh, PA
06.2022 - 02.2024
- Oversaw operations for 4,000 residents, ensuring accurate CBORD updates and vendor permissions.
- Led training and coordination of 20 student employees to deliver reliable services.
- Monitored electronic key system activities to facilitate timely issue resolution.
- Conducted regular key audits to investigate discrepancies and strengthen security measures.
- Communicated housing policies to students and partners, ensuring consistent adherence to protocols.
HRIS & Benefits Analyst (Benefits Quality Analyst)
Willis Towers Watson
Pittsburgh, PA
06.2021 - 02.2022
- Analyzed enrollment and eligibility data to achieve 40% reduction in recurring errors.
- Coordinated with HR payroll and vendors to resolve complex benefits cases, improving resolution time by 25%.
- Audited benefits data for assigned client groups to identify discrepancies, ensuring compliance accuracy.
- Delivered real-time coaching for new customer service agents through live call monitoring and tailored reporting.
Employee Support & Advocacy Specialist (SSA)
Willis Towers Watson
Pittsburgh, PA
02.2020 - 08.2021
- Coordinated with cross-functional partners to enhance client access to advocacy support.
- Delivered trauma-informed, one-on-one assistance connecting clients with legal, medical, and community resources.
- Guided clients to suitable educational resources, facilitating informed decision-making on available options.
- Documented case activities accurately to ensure compliance and continuity of care.
Benefits Analyst (Employee Benefits Specialist)
Willis Towers Watson
Pittsburgh, PA
05.2018 - 02.2020
- Managed benefit enrollment and eligibility updates for employees needing assistance, ensuring compliance and accuracy.
- Delivered clear guidance on benefits policies and plan documents, decreasing repeat inquiries and enhancing employee understanding.
- Reviewed changes to plans and validated employee elections, resolving issues during open enrollment to ensure accurate implementation.
- Collaborated with insurance carriers to clarify coverage details, resolve discrepancies, and ensure efficient case management.
Client Support & Process Improvement Specialist
CBC Companies, Inc
Pittsburgh, PA
08.2014 - 04.2018
- Enhanced satisfaction scores by instructing clients on credit reporting guidelines and addressing discrepancies.
- Reduced escalations by 20% through improved communication channels between staff and leadership.
- Achieved a 45% increase in productivity via workflow adjustments and specialized coaching efforts.
HR Data Integrity Analyst (QA Assoc)
CBC Companies, Inc
Pittsburgh, PA
07.2013 - 08.2014
- Achieved a 95%+ accuracy rate in audits by validating data using QA Star and internal systems.
- Delivered insights during 25 weekly audit meetings, improving data accuracy and cutting verification errors by 30%.
- Conducted data quality assessments on thousands of records to ensure compliance standards were met.
- Collaborated with cross-functional teams to streamline workflows, resulting in 20% faster processing times.
Verification & Compliance Specialist
CBC Companies, Inc
Pittsburgh, PA
03.2012 - 07.2013
- Verified employment and income data for over 1,000 cases monthly, ensuring compliance and accuracy in processing.
- Achieved 98% accuracy through thorough analysis of documentation, reducing rework significantly.
- Improved resolution speed by 15% through effective coordination with employers and third-party agencies.
- Upheld compliance standards by maintaining meticulous documentation and consistently meeting productivity goals.
Education
Master of Science - Human Resources Management
Walden University
Minneapolis, MN07-2017
Bachelor of Science - Business Administration And Management
Robert Morris University
Coraopolis, PA05-2009
Associate of Science - Business Management
Community College of Allegheny County
Pittsburgh, PA12-2006
Skills
- Workday navigation
- Workday Onboarding Processes
- HR Compliance & Documentation
- Cross-functional collaboration
- SOP development
- Cross‑Functional Collaboration
- Employee Relations
Certification
SHRM Certified Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$90000/yr - $200000/yrAffiliations
- Society for Human Resource Management
Timeline
HR Operations Specialist (HR Coordinator)
Carnegie Mellon University
02.2024 - Current
Access & Operations Coordinator (Front Recept)
Carnegie Mellon University
06.2022 - 02.2024
HRIS & Benefits Analyst (Benefits Quality Analyst)
Willis Towers Watson
06.2021 - 02.2022
Employee Support & Advocacy Specialist (SSA)
Willis Towers Watson
02.2020 - 08.2021
Benefits Analyst (Employee Benefits Specialist)
Willis Towers Watson
05.2018 - 02.2020
Client Support & Process Improvement Specialist
CBC Companies, Inc
08.2014 - 04.2018
HR Data Integrity Analyst (QA Assoc)
CBC Companies, Inc
07.2013 - 08.2014
Verification & Compliance Specialist
CBC Companies, Inc
03.2012 - 07.2013
Master of Science - Human Resources Management
Walden University
Bachelor of Science - Business Administration And Management
Robert Morris University
Associate of Science - Business Management
Community College of Allegheny County