Marlo Keller
Bristow,VA
Summary
Talented Program Coordinator skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply ten years of experience to new professional challenges with growth-oriented organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Exceptional Family Member Program Coordinator
Department of Defense
04.2017 - Current
- Responsible for establishing, implementing, and maintaining an Exceptional Family Member Program in coordination with installation EFMP components for active duty sponsors of family members who have physical, developmental, emotional, or intellectual impairments/disabilities.
- Serve as initial point of contact to assigned military units for coordination of all ACS functional activities.
- Establish and maintain cooperative relationships among the EFMP components in order to ensure delivery of integrated program services, and monitored compliance with public laws mandating education and related services to individuals with impairments or disabilities.
- Established strategic partnerships with internal and external organizations, expanding program reach and impact.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Facilitated programming by coordinating resources and deliverables between departments.
Exceptional Family Member Program Specialist
Department of Defense
11.2013 - 07.2015
- Worked alongside teammates to outline and implement program plans and objectives.
- Determined customer needs and developed program initiatives according to preferences.
- Conducted thorough family needs assessments to identify strengths and weaknesses and develop efforts to succeed.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Developed and maintained accurate records of programs and services.
- Coordinated with local government to provide resources to clients.
- Administered and tracked client service requested and received.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Exceptional Family Member Program System Navigator
Strategic Resources, Inc.
05.2013 - 11.2013
- Build and maintain partnerships with health care professionals, school support service personnel and community agencies to ensure availability and accessibility of services and resources.
- Collaborated closely with team members to coordinate efficiently without compromising EFMP standards.
- Maintain community-wide EFMP information and referral data to ensure that unit commanders, their staff, and all military personnel and their families are aware of the services and reading materials offered.
- Coordinate and facilitate recreational and cultural programs for Exceptional Family Members.
- Promote and develop the installations EFMP activity by establishing and maintaining contact with state and local government, and civilian sector educational and service organizations to ensure maximum availability of resources and services for eligible Families.
Education
Bachelor of Arts - Sociology/Criminal Justice Administration
Claflin University
Orangeburg, SC11.2011
Skills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
- Referral Coordination
- Facility Management
- Needs analysis
- Active Listening
Certification
- Certified Life Coach, Certified Life Coach Institute - 09/2023
Additional Information
Additional Duties:
Army Community Service/Exceptional Family Member Program Functional Background Check Manager
Army Non-Appropriated Funds Purchase Card Holder
Army Community Service Primary Hand Receipt Holder
Army Community Service Time and Attendance Timekeeper (ATAAPS)
Army Disaster Personnel Accountability and Assessment Systems (ADPAAS) Case Manager
Timeline
Exceptional Family Member Program Coordinator
Department of Defense
04.2017 - Current
Exceptional Family Member Program Specialist
Department of Defense
11.2013 - 07.2015
Exceptional Family Member Program System Navigator
Strategic Resources, Inc.
05.2013 - 11.2013
Bachelor of Arts - Sociology/Criminal Justice Administration
Claflin University