Marlo Thompson
Summary
Collaborative and influential service leader , committed to delivering an unparalleled level of care and support to clients. Proficient in resolving inquiries, addressing concerns, and maintaining positive customer relationships. Adept at leveraging effective communication and problem-solving skills to exceed service standards and drive customer loyalty.
Overview
17
17
years of professional experience
Work History
Service Manager
Big Lots Stores, Inc.
06.2014 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Sales Supervisor
Best Buy
08.2006 - 05.2014
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
Education
Georgia Military College
Martinez, GASkills
- Exceptional Service Standards Adherence
- Servant Leadership
- Creative Resolution Techniques
- Effective Decision Making
- Strategic Planning
- Business Acumen
- Performance Tracking and Evaluation
- Staff Training and Development
- Efficient Workflow Management
- Sales Strategies
Timeline
Service Manager
Big Lots Stores, Inc.
06.2014 - Current
Sales Supervisor
Best Buy
08.2006 - 05.2014
Georgia Military College
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