Marlo Walsh
Snohomish,WA
Summary
Dedicated Administrative and Account Management professional with proven success in building strong client relationships, driving retention, and delivering high-quality service. Experienced in overseeing renewal processes, adept at handling numerous priorities simultaneously, and proficient in working collaboratively with cross-functional teams to consistently surpass client and organizational objectives.
Overview
10
10
years of professional experience
Work History
Global Account Manager
Total Benefit Solutions
Bellevue, Washington
07.2022 - Current
- Built and maintained long-term relationships with brokers, group clients, and carrier partners.
- Consistently met and exceeded retention goals through proactive engagement.
- Led clients through the renewal process, ensuring a seamless experience.
- Provided client service that led to subsequent business opportunities.
Market Advisor
OneDigital
Atlanta, Georgia
11.2018 - 07.2022
- Obtained competitive insurance rate quotes from multiple carriers to support client proposals.
- Achieved 100% on-time proposal delivery by managing tight turnaround schedules.
- Partnered with carrier contacts to strengthen business relationships and improve service delivery.
- Supported management with high-priority projects.
Account Specialist, Sales Support
Premera Blue Cross
Mountlake Terrace, Washington
08.2015 - 07.2018
- Aligned renewal implementation with both internal and external schedules.
- Resolved producer and group-level service issues to maintain client satisfaction.
- Partnered with underwriting to streamline group renewals.
- Maintained sales systems and reporting accuracy for leadership visibility.
Education
Associate of Technical Arts - Business Management
Edmonds Community College
Skills
- Client relationship management
- Contract negotiation
- Organizational skills
- Multitasking capacity
- Time management
- Client retention strategies
- Proposal development
- Account management
Timeline
Global Account Manager
Total Benefit Solutions
07.2022 - Current
Market Advisor
OneDigital
11.2018 - 07.2022
Account Specialist, Sales Support
Premera Blue Cross
08.2015 - 07.2018
Associate of Technical Arts - Business Management
Edmonds Community College
Similar Profiles
Cayla WiddopCayla Widdop
Agency Support Administrator at Total Benefit Solutions IncAgency Support Administrator at Total Benefit Solutions Inc
Donna DeStefanoDonna DeStefano
Client Service Rep at Total Benefit ManagementClient Service Rep at Total Benefit Management
JORDYN COHNJORDYN COHN
Senior Client Manager at HR Solutions / Centura Benefit SolutionsSenior Client Manager at HR Solutions / Centura Benefit Solutions
Christina FraserChristina Fraser
Paraeducator, Special Education at Totem Falls ElementaryParaeducator, Special Education at Totem Falls Elementary
Malaya NelsonMalaya Nelson
kids day camp at Campkids day camp at Camp