Marlo Wilburn
Winder,GA
Summary
Results-driven Customer Service Manager with over 12 years of experience leading initiatives that boost customer satisfaction and loyalty. Expertise in training team members and streamlining processes to enhance service efficiency and responsiveness.
Overview
20
20
years of professional experience
Work History
Dock Process Assistance
Amazon
08.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Manager
Walmart
01.2006 - 07.2018
- Led customer service initiatives to enhance overall satisfaction and loyalty.
- Developed training programs to improve team performance and reduce response times.
- Implemented new processes to streamline issue resolution, increasing efficiency across departments.
- Analyzed customer feedback to identify trends and drive service improvements.
Education
Associate of Applied Business - Business Administration
Gwinnett Technical College
Lawrenceville, GA03-2025
Skills
- Positive interpersonal skills
- Collaborative teamwork
- Service excellence
- Effective problem resolution
Timeline
Dock Process Assistance
Amazon
08.2018 - Current
Customer Service Manager
Walmart
01.2006 - 07.2018
Associate of Applied Business - Business Administration
Gwinnett Technical College