Marlo Zamora
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Site Supervisor
Allied Universal
Las Vegas, NV
02.2022 - Current
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Ensure all Security policies and Procedures provided by Clients Corporate Security are Communicated with all personnel.
- Trained new team members on site policies and procedures. Provided onsite training to help develop employee skills.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
Security Captain
Rocky T Inc
Las Vegas, NV
10.2021 - 02.2022
- Developed improved training methods with focus on public safety and officer awareness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Generate Incident Report to any and all Incidents pertaining to property and report back to Client Review
- Led team of 5 guards in monitoring high volume of mall traffic during peak hours and days.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Dispatch/Patrol Supervisor
Custom Security Guard And Patrol
Las Vegas, NV
12.2017 - 10.2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Dispatch Lieutenant
Westgate Resorts, Westgate Resort and Casino
Las Vegas, United States
05.2015 - 11.2017
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Managed 6 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
H.S. Diploma - Early Childhood Education
East Career And Technical Academy
Las Vegas, NV06.2012
Skills
- OSHA 10
- Customer Service
- Leadership
- Self Starter/Quick Learner
- Adaptability
- IT Support/Tech Savvy
Certification
Currently enrolled in Google IT Support courses; Enrolled March 2022-Present
- Technical Support Fundamentals
- Bits and Bytes of Computer Networking
Timeline
Assistant Site Supervisor
Allied Universal
02.2022 - Current
Security Captain
Rocky T Inc
10.2021 - 02.2022
Dispatch/Patrol Supervisor
Custom Security Guard And Patrol
12.2017 - 10.2021
Dispatch Lieutenant
Westgate Resorts, Westgate Resort and Casino
05.2015 - 11.2017
H.S. Diploma - Early Childhood Education
East Career And Technical Academy
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