Marlon Alcala
Tampa
Summary
Driven and adept Imaging Field Service Engineer Intern at GVM S.A. - GE Healthcare Venezuela, I excelled in on-site support and customer service, significantly enhancing customer satisfaction. Skilled in electronics inspections and repair, I demonstrated a strong ability to troubleshoot under pressure, ensuring optimal equipment functionality and safety compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Biomedical Equipment Technician
United Biomedical Services
11.2024 - Current
- Perform routine inspections, preventive maintenance (PM), and corrective repairs on a wide range of medical equipment, including infusion pumps, ventilators, defibrillators, patient monitors, anesthesia machines, surgical devices, and imaging systems
- Ensure all equipment meets regulatory standards and hospital policies, reducing downtime, extending device lifespan, and maintaining compliance with AAMI, NFPA 99, and OEM guidelines.
- Conduct advanced on-site troubleshooting using diagnostic tools, electrical measurements, OEM software, and performance testing to quickly identify and resolve technical issues.
- Collaborate with vendors, manufacturers, and third-party service providers, serving as the primary liaison for escalated service calls, warranty claims, and parts procurement.
- Assist in the installation, configuration, and calibration of new biomedical equipment, verifying operational readiness and proper integration into clinical workflows.
- Maintain accurate documentation in CMMS platforms (TMS, Nuvolo, eMaint), including work orders, PM schedules, equipment history, and service reports for full regulatory traceability.
- Provide technical support and training to clinical staff to ensure correct equipment use and minimize recurring issues.
- Participate in emergency response for life-support and critical care equipment, restoring functionality rapidly in high-pressure situations.
Maintenance Technician
Hales BlackBrick
05.2024 - 11.2024
- Perform routine and preventive maintenance on building systems, including electrical, plumbing, HVAC support, lighting, doors, and general mechanical equipment.
- Assist in site preparation for commercial projects, including demolition, excavation, framing, and setup of work areas following safety protocols.
- Operate hand and power tools efficiently to complete tasks such as drywall installation, flooring, carpentry repairs, and minor renovations.
- Troubleshoot and resolve basic plumbing and electrical issues, including leaky fixtures, toilet installations, outlet/fixture replacements, and minor wiring problems.
- Conduct facility inspections to identify hazards, maintenance needs, and code compliance issues, addressing problems proactively to ensure safe operations.
- Support installation, assembly, and replacement of equipment, appliances, lighting systems, locks, shelving units, and interior hardware.
- Perform painting, finishing, patching, and general aesthetic repairs to maintain building appearance and functionality.
- Respond to work orders and emergency calls promptly, prioritizing critical issues to minimize downtime and ensure occupant comfort.
- Collaborate with contractors and skilled trades (carpentry, plumbing, electrical) to support larger repairs and learn industry best practices.
- Maintain accurate documentation of repairs, materials, and tasks in CMMS/work-order systems to support compliance and scheduling.
- Provide strong customer service by communicating clearly with tenants, staff, or clients, ensuring satisfaction and positive service interactions.
- Maintain clean and organized work areas, tools, and mechanical rooms to uphold safety and operational standards.
Imaging Field Service Engineer Intern
GVM S.A. - GE Healthcare Venezuela
06.2023 - 02.2024
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
Facilities Maintenance Technician
CIFCAL
01.2020 - 04.2023
- Accurately diagnosed and directed system issues.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
- Maintenance on stanley, Dorma and Forsa automatic doors brands, luggage X-Rays, elevators, and electric escalators.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
Biomedical Equipment Technician Intern
MILLENIUM CLINIC
03.2019 - 01.2020
- Determined nature and extent of repairs required by checking equipment for malfunctions, requiring tracing of wiring, broken or worn parts, leaks, feedback and interference.
- Maintained compliance with safety regulations while handling hazardous materials and disposing of waste according to established protocols.
- Enhanced customer satisfaction by promptly addressing inquiries from healthcare providers regarding equipment status or performance concerns.
- Tested equipment after repair along with new equipment to verify proper functionality.
Education
Bachelor of Science - Biomedical Engineering
Francisco De Miranda National University (UNEFM)
Coro, Venezuela03.2024
Associate of Science - Biomedical Equipment Technology
Francisco De Miranda National University (UNEFM)
Coro, Venezuela04.2021
Skills
- Ability to read schematics
- Electronics Inspections and Repair
- On-Site Support
- Troubleshooting and repair under pressure
- Preventive Maintenance
- Customer Service
Certification
- Installation of GE Service Magnetic Resonator, GE Healthcare.
- Diploma in Applied Mechatronics, Jose Antonio Paez University (CEUJAP).
- OSHA 30 – General Industry
- OSHA 10 – General Industry
- GE Healthcare – Biomedical Equipment Service Training
Anesthesia Systems
Patient Monitoring
Ultrasound Systems - GE Imaging Systems Fundamentals & Service Training
(X-ray / CT Scanner Basic Service & Troubleshooting) - NFPA 99 – Healthcare Facilities Electrical Safety
- CompTIA A+ Certification
- CompTIA ITF+ or Network+
- Google IT Support Professional Certificate
LANGUAGES
Spanish - Native or Bilingual
Native or Bilingual
English - Intermediate
Professional Working
Timeline
Biomedical Equipment Technician
United Biomedical Services
11.2024 - Current
Maintenance Technician
Hales BlackBrick
05.2024 - 11.2024
Imaging Field Service Engineer Intern
GVM S.A. - GE Healthcare Venezuela
06.2023 - 02.2024
Facilities Maintenance Technician
CIFCAL
01.2020 - 04.2023
Biomedical Equipment Technician Intern
MILLENIUM CLINIC
03.2019 - 01.2020
Associate of Science - Biomedical Equipment Technology
Francisco De Miranda National University (UNEFM)
Bachelor of Science - Biomedical Engineering
Francisco De Miranda National University (UNEFM)
HOBBIES
Soccer, Kiteboarding, Working Out
IMAGING SYSTEMS EXPERIENCE
- Computed Tomography Systems
- GE HI SPEED, GE REVOLUTION EVO, GE REVOLUTION ACT, GE TAC LIGHT SPEED, GE BRIVO, GE BRIGHT SPEED, GE ÓPTIMA CT 660
- Magnetic Resonator Systems
- GE RESONATOR VOYAGER, GE RESONATOR HDE, GE RESONATOR 3 TESLA