MARLON ESQUIVEL
Hialeah,EEUU
Summary
Experienced Software Developer Computer Scientist] with proficiency in
Support specialist, Data Base Development, Automated-Manual Software Testing, Business Processes, Data Business, Banking and Accounting, Data Analyst, Computer Networks and Server Support, with expertise in teamwork. Currently looking for new opportunities on Data Migration.
Overview
9
9
years of professional experience
Work History
IT Support Boost Mobile
EEUU
Florida
06.2023 - Current
- Assist customers with selecting the best products and services to meet their needs Educate customers on product features and benefits
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
IT Support Enginer
Ericsson Uruguay
Montevideo, Montevideo
11.2017 - 07.2022
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Managed, responding to queries and assisting with installation
- Utilized enterprise desktop management tools to remotely assist others and deploy software
- Identified and resolved issues to maintain connectivity and minimize downtime
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
IT Support Engineer
EMPACA y OBC
Cuba City, Ciego De Avila
08.2014 - 10.2017
- Creating and maintaining database standards and policies
- Supporting database design, creation, Migration, and testing activities
- Managing the database availability and performance, including incident and problem management
- Defining and implementing event triggers that will alert on potential database performance or integrity issues; Performing database housekeeping, such as tuning, indexing, etc, Monitoring usage, transaction volumes, response times, concurrency levels, etc
- Identifying reporting, and managing database security issues, audit trails, and forensics
- Designing database backup, archiving, and storage strategy.
Education
Bachelor of Science Computer Science And Programming -
Universidad Central 'Marta Abreu ' de Las Villas Cuba
07.2014
Skills
- Application Installations
- Computer Programming in SQL JAVA JAVASCRIPTS
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Teamwork and Collaboration
- Good Work Ethic
- Support
- Configuration Management
- Disaster Recovery Planning
- Operating Systems
- Network Security
- System Administration
- Active Directory
- Windows Server
- Information Security
- Application Support
Timeline
IT Support Boost Mobile
EEUU
06.2023 - Current
IT Support Enginer
Ericsson Uruguay
11.2017 - 07.2022
IT Support Engineer
EMPACA y OBC
08.2014 - 10.2017
Bachelor of Science Computer Science And Programming -
Universidad Central 'Marta Abreu ' de Las Villas Cuba
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