Marlon Castillo
Stony Brook,NY
Summary
Dynamic Shift Leader with a proven track record at Dairy Queen Grill & Chill, excelling in team leadership and problem-solving. Expert in POS system operation and cash handling, I've significantly enhanced customer satisfaction and safety protocols. My positive attitude and commitment to continuous improvement have fostered a culture of excellence and growth. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Dairy Queen Grill & Chill
04.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Education
High School Diploma -
Ward Melville Senior High School
East Setauket, NY06.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Training Assistance
- Team Collaboration and Leadership
- Goal Setting and Tracking
- POS System Operation
- Safety processes and procedures
Certification
- ServSafe Food Handler's Certification
- 2 Year Program Certification for Culinary Arts Course
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Leader
Dairy Queen Grill & Chill
04.2021 - Current
High School Diploma -
Ward Melville Senior High School
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