Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SoftwareEngineer
Marlon Celestine

Marlon Celestine

Westhampton,NJ

Summary

Qualified Advanced Technical Support Specialist with over 25 years of Technicial training and helpdesk experience. Provides comprehensive product and application support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Boosts system performance by thoroughly evaluating and selecting different products and applications. Detail-oriented, organized work ethic. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Global Refinish Solutions.
01.2010 - Current
  • Set up and operated assorted paint mixing and spray equipments.
  • Measured and improved all technical processes to meet organization goals.
  • Performed troubleshooting and maintenance activities.
  • Communicated and escalated with peers and principles.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Production Paint Technician

Straube Aircraft Refinishing
Philadelphia, PA
02.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

Education

Associate of Applied Science - Welding Engineering

Point Fortin Vocational Tech.
Trinidad West Indies.
07.1983

Skills

  • Leadership skills
  • Troubleshooting Assessment
  • Color adjustment technology
  • Accurate Documentation

Accomplishments

  • Completed intensive training in refinish product,spray equipment fundamentals and help desk.
  • Participated in various product delvopment programs and testing.

Certification

  • Automotive Refinish Product and Procedures - Certified.
  • OSHA- hazardous waste Management. Certified.
  • PPG Aerospace Coatings Academy - Certified.
  • IALTA Aircarft Paint Awareness- Certified.
  • Sherwin Williams Aerospace Coatings- Certified.
  • Color Technology and Adjustment.-Certified.
  • Aerospace Application Specialist-Certified.
  • Axalta Aerospace Product Training- Certified.
  • ASE Paint Specialist-Certified.

Timeline

Production Paint Technician

Straube Aircraft Refinishing
02.2021 - Current

Technical Support Specialist

Global Refinish Solutions.
01.2010 - Current

Associate of Applied Science - Welding Engineering

Point Fortin Vocational Tech.

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Marlon Celestine