Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

Marlon Chavez

Georgetown,TX

Summary

Experienced Operations and Project Implementation Specialist with over 21 years of experience leading interdepartmental collaboration across industries. A subject matter expert in Warehouse Management Systems (WMS), with a focus across multiple Customer Meeting Points (CMP) units. Skilled in strategic planning, operations for new store rollouts, warehouse layout design optimization, process flow redesign, and cross-functional implementation of new ways of working, contributing to the enhancement of logistics operations and business continuity. Demonstrated success in building strong relationships with stakeholders, leading strategic planning, ensuring compliance with industry standards and regulations, and leading redesign projects that streamlined fulfillment unit operations and increased efficiency across multiple U.S. locations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Implementation Specialist MCN (Multi-Channel Network) Expansion

IKEA
Round Rock, TX
10.2020 - 07.2025
  • Led multi-cycle warehouse expansion projects, including IKEA Miami, Draper, and Houston, supporting new Global Customer Fulfillment (GCF) units, and WMS implementation.
  • Directed and integrated WMS software implementations, optimizing layouts and workflows to support new business models and expansion.
  • Spearheaded the pilot rollout of IKEA’s new WMS system nationally, leading testing, training, and full functionality implementation.
  • Recognized for operational excellence, ranked #1 in CFF operations globally in the U.S. and #3 globally for overall operations excellence.

Goods Flow Manager (Logistics Implementation Specialist)

IKEA
Round Rock, TX
01.2018 - 10.2020
  • Directed all inbound and outbound operations, and inventory flow, ensuring high procedural accuracy across omnichannel implementation.
  • Spearheaded the pilot rollout of IKEA’s new WMS system nationally, leading testing, training, and full functionality implementation.
  • Successfully implemented and integrated new customer-picking software that boosted Customer Fulfillment Flow (CFF) performance.
  • Created and deployed a comprehensive onboarding guide to support the logistics team integration and SOP compliance during the transition.

Goods Flow Manager (Logistics Implementation Specialist)

IKEA
Jacksonville, FL
06.2016 - 12.2017
  • Led goods flow operations during the opening of IKEA Jacksonville, planning for superior accuracy and efficiency in warehouse operations.
  • Served as the lead for Customer Fulfillment Flow (CFF) during the build and expansion of the Jacksonville Meeting Point (MP), overseeing all logistics.
  • Spearheaded the rollout of new ways of working across the South Region, introducing process improvements, and enhancing operational efficiency.

Goods Flow Leader (Logistics Implementation Specialist)

IKEA
Miami, FL
05.2014 - 06.2016
  • Oversaw all daily inbound and outbound goods movement, significantly improving flow efficiency and stock accuracy.
  • Selected as the pilot site to roll out and implement the national Goods Handling Safety SOP for the United States, establishing best practices that were later adopted across multiple locations.
  • Recognized as the South Region subject matter expert (SME) for goods handling safety, providing guidance and training across district locations.

Education

MBA - Global Supply Chain Management

Keller Graduate (DeVry)

Bachelor Science - Legal Studies

Kaplan University

Associate Science -

Kaplan University

Skills

  • Microsoft 365
  • Microsoft Applications
  • PowerPoint
  • Excel
  • Teams
  • SharePoint
  • Word
  • Outlook
  • OneNote
  • WMS implementation
  • warehouse management
  • omnichannel operations
  • inventory management
  • logistics coordination
  • Customer support
  • Software implementation
  • Client education needs

Certification

  • Lean Six Sigma White Belt - June 2025
  • Mental Health First Aid Adult - July 2027

Languages

English, Spanish

References

References available upon request.

Timeline

Project Implementation Specialist MCN (Multi-Channel Network) Expansion

IKEA
10.2020 - 07.2025

Goods Flow Manager (Logistics Implementation Specialist)

IKEA
01.2018 - 10.2020

Goods Flow Manager (Logistics Implementation Specialist)

IKEA
06.2016 - 12.2017

Goods Flow Leader (Logistics Implementation Specialist)

IKEA
05.2014 - 06.2016

MBA - Global Supply Chain Management

Keller Graduate (DeVry)

Bachelor Science - Legal Studies

Kaplan University

Associate Science -

Kaplan University

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Marlon Chavez