Marlon Chilbery
Saint Cloud,FL
Summary
Dedicated aviation professional with over 20 years of experience across customer service, and ground operations in the commercial aviation industry. FAA-certified Airframe and Powerplant (A&P) Technician with an Associate's Degree in Aviation Maintenance. Recognized for strong attention to detail, safety compliance, teamwork, and a proactive, solution-driven approach in high-tempo operational environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
United Airlines
Orlando, Florida
05.2024 - Current
- Airport Customer Service (Ticket/Gate Agents): Manage passenger check-in, verify documents, issue boarding passes, weigh luggage, and handle gate announcements.
- Customer Support & Resolution: Address passenger inquiries regarding schedules, fares, and baggage; resolve complaints; and assist with booking, rebooking, or flight cancellations.
- Operational Collaboration: Coordinate with flight crews, ramp agents, and security to ensure timely departures.
Airport Ramp Agent
United Airlines
Orlando, Florida
02.2022 - 05.2024
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using equipment.
Apprentice Technician
Avocet Aviation Services
Sanford, Florida
10.2021 - 01.2022
- Conducted routine inspections on aircraft components to ensure compliance with safety standards.
- Assisted in troubleshooting and resolving mechanical issues under supervision of senior technicians.
- Collaborated with team members to maintain accurate maintenance logs and documentation.
- Utilized specialized tools and equipment for repairs and modifications on various aircraft systems.
Aircraft Technician
Embraer aircraft holding
Nashville, TN
12.2020 - 10.2021
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
- Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Conducted routine inspections and maintenance on various aircraft systems to ensure operational safety.
- Removed components such as landing gear, engines, and flight control.
Airport Operations Lead
JetBlue Airways
Orlando, FL
10.2003 - 08.2020
- Led daily operational, safety and security meetings to maintain optimal controls.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed quality control and monitored production efforts.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Provide Guests at the airport with a Seriously Nice experiencing during check-in and boarding
- Engage with Guests through digital channels to provide solutions and information
- Provide detailed feedback on opportunities to improve the overall Guest Experience
Education
Associate of Science - Aviation Maintenance
Vaughn College of Aeronautics and Technology
East Elmhurst, NY12.2020
Skills
- MS Office 365, Excel, Word, PowerPoint
- Aircraft inspections
- Troubleshooting and repair
- Technical skills
- Team collaboration and clear communication
- Computer skills
- Strong attention to detail and safety awareness
- Bilingual in English and Spanish
Timeline
Customer Service Representative
United Airlines
05.2024 - Current
Airport Ramp Agent
United Airlines
02.2022 - 05.2024
Apprentice Technician
Avocet Aviation Services
10.2021 - 01.2022
Aircraft Technician
Embraer aircraft holding
12.2020 - 10.2021
Airport Operations Lead
JetBlue Airways
10.2003 - 08.2020
Associate of Science - Aviation Maintenance
Vaughn College of Aeronautics and Technology