Monique Ventura
La Habra,USA
Summary
Results-driven Professional experienced in implementing operational changes to enhance training design and delivery. Achieved improved outcomes through the adoption of new learning technologies and effective problem-solving strategies. Focused on organizational efficiency and effective project management to drive team success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Crest Coating
Anaheim, California
09.2024 - 07.2025
- Resolved customer inquiries and complaints efficiently and professionally.
- Provided exceptional customer support through phone and email communication.
- Maintained accurate records of customer interactions in the CRM system.
Buyer
Amada America Inc.
01.2023 - 01.2024
- Processed laser machine parts orders per production schedule to ensure timely manufacturing.
- Processed orders for laser machine parts needed for manufacturing per production schedule.
- Knowledge in processing orders through SAP system and recording and maintaining inventory.
- Followed up with vendors on pending orders to confirm material status and mitigate delays.
- Identified and evaluated suppliers to source products with profitable options and short lead times.
- Processed RNCs to notify vendors of rejected parts and request timely replacements.
Purchasing Coordinator
GMP Laboratories of America Inc.
01.2015 - 01.2022
- Developed and implemented purchasing instructions to streamline procurement process.
- Developed and implemented purchasing instructions that streamlined procurement processes.
- Qualified new vendors by acquiring all required legal documentation.
- Resolved vendor-supplier grievances and claims, enhancing supplier relationships.
- Reviewed and approved guidelines and specifications for awarding bids to ensure compliance and fairness.
- Process purchase orders for raw materials, packaging components maintenance supplies and all necessary service jobs.
- Maintained a Manufacturing Order report up to date with current purchase order status.
- Worked with accounting on invoice disputes assuring all invoices are billed correctly.
- Working alongside receiving department reassuring product delivers accordingly.
Front Desk Assistant
GMP Laboratories of America
01.2015 - 01.2022
- Assisted the front desk by replacing the Executive Assistant during absences.
- Answered phone calls, recorded messages, and scheduled appointments for management, facilitating effective communication.
- Managed front desk operations in absence of Executive Assistant, ensuring smooth workflow.
- Performed data entry tasks by inputting information into management systems., mail records, send out mail for all management.
Quality Control
GMP Laboratories of America
01.2014 - 01.2015
- Developed finish product specification sheets for manufacturing approval, ensuring compliance with quality standards.
- Organized and digitized raw material Certificate of Analysis, streamlining documentation processes.
- Reviewed Production Work orders for accuracy; reporting and revising any errors.
- Scanned incoming raw material for FTNIR.
- Filed and scanned the Raw material Certificate of Analysis.
- Assisted Quality Control Manager with Lab Test Reports and sending out finished product samples for testing.
Assembler
Kirkhill Aerospace
01.2012 - 12.2012
- Assembling various components and sub-assemblies according to specifications and blueprints.
- Inspected parts and assemblies to ensure adherence to quality standards, contributing to overall product reliability.
- Identified and resolved issues during assembly process, enhancing operational workflow and reducing downtime.
- Maintained accurate records of assembly processes and encountered issues to support quality control and process improvement.
- Following all safety protocols and guidelines to ensure a safe working environment.
Education
La Habra High School
La Habra, USAHigh School Diploma - Current part time college student
Skills
- Customer Relationship Management
- Order Processing
- Inventory Management
- SAP
- Excel
- Microsoft Office 365
- Outlook 365
- Word
- PowerPoint
- Zoom
- Conflict Resolution
Timeline
Customer Service Representative
Crest Coating
09.2024 - 07.2025
Buyer
Amada America Inc.
01.2023 - 01.2024
Purchasing Coordinator
GMP Laboratories of America Inc.
01.2015 - 01.2022
Front Desk Assistant
GMP Laboratories of America
01.2015 - 01.2022
Quality Control
GMP Laboratories of America
01.2014 - 01.2015
Assembler
Kirkhill Aerospace
01.2012 - 12.2012
La Habra High School