Marlon Diaz

Delivered friendly, efficient customer service while processing high-volume cash and credit transactions, and lottery transactions accurately.

Resolved customer concerns professionally, ensuring a safe, orderly, and welcoming store environment.

Operated independently during overnight shifts, balancing customer needs with store upkeep and operational responsibilities.

Worked reliably during irregular shifts, maintaining performance, safety awareness, and customer service standards without supervision.

Maintained strict cleanliness, safety, and sanitation standards throughout sales floor and food areas.

Prepared and served food items, adhering to health and safety guidelines.

Stocked, rotated, and organized inventory; received and verified vendor deliveries for product freshness.

Recognized as Top Sales Performer through strong customer engagement and suggestive selling techniques.

Executed accurate processing of orders and payments in fast-paced in-store and drive-thru environments to maintain customer satisfaction.

Facilitated onboarding and training of new employees on procedures, service standards, and daily operations to enhance team readiness.

Maintained product quality, cleanliness, and restocked items in compliance with food safety standards to ensure customer safety.

Balanced cash drawers handling low and high currency daily while meeting efficiency and customer service standards.

Processed deposits, withdrawals, loan payments, and bill payments accurately and confidentially to ensure customer trust and satisfaction.

Educated customers and non-customers on banking products and digital tools, identifying service opportunities and facilitating referrals for checking, savings accounts, and credit cards.

Resolved account inquiries in compliance with banking regulations, enhancing customer experience and maintaining trust.

Processed high-volume financial transactions accurately, ensuring compliance with cash handling and verification protocols.

Resolved customer account inquiries and facilitated non-customer referrals for checking and savings accounts.

Facilitated new employee onboarding by sharing procedures and best practices to enhance training experience.

Handled high-volume inbound and outbound calls, ensuring adherence to communication guidelines and enhancing customer satisfaction.

Research issues, provide clear solutions, and maintain professional rapport with customers.

Met performance and quality benchmarks, contributing to overall success of customer service initiatives.