Marlon Francois
Philadelphia,Pennsylvania
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Overview
7
7
years of professional experience
Work History
PA Trainer
FedEx
Fairless Hills, Pennsylvania
07.2025 - 02.2026
- Coordinated staff training sessions on new technologies and systems to enhance operational readiness.
- Trained new package handlers on safety protocols and operational procedures.
- Implemented best practices for equipment use and maintenance, improving overall safety and efficiency in operations.
- Ensured compliance with company safety standards for package handling, contributing to a safer warehouse environment.
- Assisted in loading delivery trucks with prepared packages.
Inventory Specialist
Diag partners
Philadelphia, Pennsylvania
01.2025 - 06.2025
- Trained new staff on inventory management best practices to enhance team efficiency.
- Coordinated with sales teams to forecast inventory needs, aligning stock levels with demand trends.
- Utilized barcode scanners to quickly update inventories in the system.
- Responded promptly to customer inquiries about product availability, ensuring high satisfaction.
ID Checker
Wolfgang Puck Catering
Philadelphia, Pa
12.2024 - 03.2025
- Verified photo IDs and tickets, ensuring authorized access for guests.
- Provided a warm greeting to staff, guests, vendors, and contractors, facilitating smooth entry into the facility. upon arrival at the facility entrance.
- Conducted regular patrols to detect and prevent potential security breaches.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Senior Account Executive
BP Marketing Firm
Philadelphia, Pennsylvania
02.2022 - 02.2024
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives.
- Communicated with clients to strengthen connections and enhance account strategy.
- Resolved customer concerns promptly to maintain positive account relationships.
- Developed service strategies based on current market analysis, sales fluctuations, and industry competition.
- Demonstrated professionalism while multitasking in high-pressure environments to ensure smooth operations.
- Successfully managed numerous responsibilities within a dynamic environment to meet business needs.
- Sustained revenue by acquiring new customers and engaging with existing accounts.
- Captured sales through impactful product demonstrations and effective communication to address objections.
- Ran a successful business trip spanning four days and bringing in an estimated revenue of about $7,600 with a team of 6.
Overnight Stocker and Receiver
Walmart
Philadelphia, Pennsylvania
06.2021 - 01.2022
- Unloaded incoming shipments from trucks, lifted heavy items and transported goods using forklift.
- Cleared cardboard and pallets, organized overstock to maintain an orderly sales floor and stockroom.
- Replenished out-of-stock items on the sales floor, staged overstock and rotated the product to prevent spoilage.
- Monitored inventory levels, promptly reported shortages to management to ensure product availability.
- Interpreted packing lists, pick lists and planograms to properly stock and merchandise products.
- Unloaded delivery trucks, sorted and organized inventory in stockroom for efficient access.
- Noted damaged products or discrepancies between physical counts and inventory records.
Clerk
The Fresh Grocer
Philadelphia, Pennsylvania
08.2019 - 07.2021
- Greet and assist customer with finding products around the store.
- Disposed of outdated file materials, including shredding secure records to maintain confidentiality.
- Greeted and assisted customers in locating products, enhancing overall the overall shopping experience.
- Performed various roles across the store to support operations and customer service.
- Adapted to different store roles to support team and customer needs.
- Maintained well-stocked shelves to enhance customer the customer shopping experience.
- Trained new employees and supervised the store floor to ensure smooth operations during management absence.
Sales Associate
Target Mobile
Philadelphia, Pennsylvania
07.2020 - 06.2021
- Guided customers in-store, facilitating sales and returns.
- Assisted in clearing older stock through markdowns and promotions.
- Helped customers navigate stores, complete sales, and process returns.
- Streamlined payment processing to enhance customer flow.
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Communicated effectively with supervisors regarding daily tasks and priorities.
Education
High School Diploma -
Building 21 High School
Philadelphia, PennsylvaniaSkills
- Training Delivery
- Safety Training
- Project management
- Inventory Control
- Operational Efficiency
- Task prioritization
- Problem-solving
- Communication
- Customer Service
- Leadership
- Team Training
- Multitasking
- Attention to detail
- Decision Making
- Relationship building
Timeline
PA Trainer
FedEx
07.2025 - 02.2026
Inventory Specialist
Diag partners
01.2025 - 06.2025
ID Checker
Wolfgang Puck Catering
12.2024 - 03.2025
Senior Account Executive
BP Marketing Firm
02.2022 - 02.2024
Overnight Stocker and Receiver
Walmart
06.2021 - 01.2022
Sales Associate
Target Mobile
07.2020 - 06.2021
Clerk
The Fresh Grocer
08.2019 - 07.2021
High School Diploma -
Building 21 High School