Marlon Gilzean
Fort Lauderdale,FL
Summary
Dynamic professional with a strong background in public safety and conflict resolution, honed at Whiddon-Rogers Education Center. Proven ability to enhance campus security through effective incident documentation and crisis management. Strong track record of maintaining safe and orderly environment. Demonstrates reliability and adaptability in managing daily operations, ensuring adherence to policies. Excels in teamwork and achieving results through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Campus Monitor
Whiddon-Rogers Education Center
02.2024 - Current
- Monitored student behavior to ensure safety and adherence to school policies.
- Assisted in conflict resolution, promoting a positive learning environment.
- Collaborated with staff to implement campus safety protocols and procedures.
- Conducted regular inspections of school facilities for maintenance and security issues.
- Supported transportation logistics during arrival and dismissal times for students.
- Documented incidents and maintained accurate records for reporting purposes.
- Kept detailed records of incidents involving student misconduct, providing accurate documentation for disciplinary action when necessary.
Sales and Technical Support Consultant
Sprint
01.2021 - 02.2024
- Provided technical support for network devices and mobile applications, resolving issues efficiently.
- Collaborated with cross-functional teams to enhance customer service processes and improve response times.
- Diagnosed software and hardware problems, offering effective solutions to ensure user satisfaction.
- Assisted in training new staff on technical support procedures and troubleshooting techniques.
- Led initiatives for process optimization, increasing operational efficiency within the technical support team.
- Implemented quality assurance measures, ensuring consistency in support services across all channels.
Machinist
Pablo's Precision
03.2019 - 01.2021
- Operated CNC machines to produce precision components for various manufacturing projects.
- Interpreted technical drawings and specifications to ensure accurate machining processes.
- Conducted routine maintenance on equipment to minimize downtime and ensure optimal performance.
- Collaborated with team members to troubleshoot machining issues and implement effective solutions.
- Operated CNC machines with precision to produce high-quality components.
Customer Service Representative/Tier 2 Technical Support Specialist
Teleperformance USA
04.2017 - 03.2019
- Resolved complex customer inquiries utilizing problem-solving strategies and product knowledge.
- Collaborated with cross-functional teams to address escalated issues promptly.
- Maintained accurate records of customer interactions in CRM systems for tracking purposes.
- Led initiatives to improve response times, achieving higher customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Piper High School
Sunrise05-2006
Skills
- Situational awareness
- Incident documentation
- Public safety
- Surveillance techniques
- Policy enforcement
- Access control
- Crisis management
- Facility maintenance
- Security systems
- Patrol procedures
- Conflict resolution skills
- School safety
- De-escalation techniques
- Teamwork and collaboration
- Problem-solving
Timeline
Campus Monitor
Whiddon-Rogers Education Center
02.2024 - Current
Sales and Technical Support Consultant
Sprint
01.2021 - 02.2024
Machinist
Pablo's Precision
03.2019 - 01.2021
Customer Service Representative/Tier 2 Technical Support Specialist
Teleperformance USA
04.2017 - 03.2019
Associate of Arts -
Broward College
High School Diploma -
Piper High School