Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlon Gonzalez

Marlon Gonzalez

Miami,FL

Summary



History includes managing excellent customer service, sales and operational areas, experienced and friendly passenger service agent with a strong background working with international Airlines. Well-versed in ticketing and gate processes. Excellent communication, prioritization and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

LATAM Airlines
04.2023 - 02.2024


  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Announced flight status updates and information about gate changes over PA system.
  • Provide personalized and attentive customers service for VIP passengers.

Sales Associate

Hudson News Group
05.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Executive

ARMANI
05.2021 - 02.2022


  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Informed customers of upcoming promotions and deals to boost sales.

Education

High School Diploma -

Colegio Madre Del Divino Pastor.
Managua, Nicaragua.
12.2017

Skills

  • Passenger Assistance focused in VIP services
  • Highly experienced in Customer Service
  • Possesses strong organizational and communication abilities
  • Guarantee clear and effective collaboration working as a team to achieve the company's goals

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional

Timeline

Passenger Service Agent

LATAM Airlines
04.2023 - 02.2024

Sales Associate

Hudson News Group
05.2022 - 02.2023

Customer Service Executive

ARMANI
05.2021 - 02.2022

High School Diploma -

Colegio Madre Del Divino Pastor.

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Marlon Gonzalez