Marlon Hardman
Munhall,PA
Summary
small business owner with Utilized extensive experience in construction landscaping to enhance project efficiency and client satisfaction., and culinary arts, driving majestic32scapes to success. demonstrates exceptional leadership and innovative problem-solving skills, consistently delivering high-quality results. passionate about creating sustainable and aesthetically pleasing environments, aiming to inspire and lead future projects with a focus on excellence.
Overview
19
19
years of professional experience
Work History
SMALL BUSINESS OWNER
Majestic32scapes
Pittsburgh, Pa
06.2016 - Current
- Oversee daily operations, achieving a 35% boost in customer satisfaction and loyalty.
- Implement cost-saving initiatives, reducing expenses by 12% while maintaining service quality.
- Develop marketing strategies, resulting in a 28% increase in new customer acquisition.
- Train and supervise staff, enhancing team efficiency and productivity.
- Resolve customer issues promptly, improving overall service experience.
HOUSEMAN- TEAM LEAD
Phipps Conservatory
Pittsburgh, Pa
03.2015 - 08.2017
- Maintained guest areas, boosting visitor satisfaction and overall experience.
- Assisted with event setup and teardown, ensuring smooth operations and timely completion.
- Conducted routine maintenance, minimizing downtime and maintaining facility standards.
- Streamlined event setup, improving operational efficiency and guest experiences.
- Implemented proactive maintenance schedules, ensuring consistently high-quality visitor environments.
SUB-CONTRACTOR
Norman Handyman Services
Pittsburgh, Pa
02.2013 - 08.2017
- Managed diverse handyman projects, delivering high-quality results and client satisfaction.
- Enhanced project efficiency through effective time management and resource allocation.
- Collaborated with clients to understand needs, ensuring tailored solutions and repeat business.
- Resolved complex repair issues, maintaining safety standards and reducing downtime.
- Consistently met project deadlines, contributing to company reputation and client trust.
- Spearheaded diverse handyman projects, delivering exceptional results and fostering long-term client relationships through tailored solutions and timely execution.
- Optimized project workflows, enhancing efficiency through strategic resource allocation and data-driven decision-making, resulting in improved timelines and cost savings.
- Pioneered creative repair solutions for complex issues, implementing cutting-edge techniques to minimize downtime and maximize client satisfaction.
- Consistently surpassed project deadlines and quality benchmarks, contributing to the company's stellar reputation and securing repeat business opportunities.
PACKAGE HANDLER
Progressive Logistics Services
Carnegie, Pa
02.2011 - 08.2015
- Loaded and unloaded packages, enhancing operational speed and accuracy, handling up to 2,400 packages daily.
- Collaborated with team to streamline sorting processes, reducing errors and delays, ensuring timely delivery.
- Maintained safety standards, resulting in zero workplace injuries over four years.
- Implemented process improvements, significantly boosting operational efficiency and reducing delivery times.
- Fostered strong teamwork, contributing to a cohesive work environment and enhanced productivity.
TEAM MEMBER- SUPERVISOR
Three Rivers Property Management
Pittsburgh, Pa
07.2007 - 03.2011
- Led team operations, ensuring timely property maintenance and reducing complaints by 40%
- Implemented digital solutions, streamlining workflows and enhancing productivity
- Fostered a proactive problem-solving culture, boosting tenant satisfaction
- Analyzed maintenance trends to optimize resource allocation and preempt issues
- Executed innovative property management strategies, positioning the firm as an industry leader
Education
HIGH SCHOOL DIPLOMA - undefined
McKeesport Area High School
McKeesport, Pa06.2007
Skills
Oversaw construction projects from initiation to completion, ensuring adherence to timelines and budgets, Oversaw contract negotiations and subcontractor agreements to align with project goals Coordinated with stakeholders to optimize resource allocation and project timelines Led efforts to enhance collaboration between contractors and subcontractors Landscaper (experienced), Cooking (experienced), Manager (skillful), customer service (skillful)
LINKS
Resume 2024: profile.indeed.com.
Timeline
SMALL BUSINESS OWNER
Majestic32scapes
06.2016 - Current
HOUSEMAN- TEAM LEAD
Phipps Conservatory
03.2015 - 08.2017
SUB-CONTRACTOR
Norman Handyman Services
02.2013 - 08.2017
PACKAGE HANDLER
Progressive Logistics Services
02.2011 - 08.2015
TEAM MEMBER- SUPERVISOR
Three Rivers Property Management
07.2007 - 03.2011
HIGH SCHOOL DIPLOMA - undefined
McKeesport Area High School