Marlon Hart
Waxahachie
Summary
Dynamic professional with extensive experience at Dallas Love Field, excelling in ramp operations and on-time performance. Proven leader in team development and safety compliance, driving efficiency improvements and regulatory adherence. Skilled in performance evaluation and coaching, fostering a culture of excellence and operational success. Dynamic Station General Manager with proven expertise in enhancing on-time performance and enforcing safety compliance. Skilled in operational leadership and team development, driving efficiency improvements across ramp operations. Results-driven Station General Manager with expertise in operational leadership, safety compliance, and team development, enhancing on-time performance and efficiency across ramp operations.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Supervisor, Operations Control
Envoy Air Inc an American Airlines Company Group
Dallas, TX
03.2026 - Current
- Serves as the primary management control of aircraft gate planning and aircraft ramp movement.
- Individuals have oversight of the gate planning and daily schedule integrity.
- Communicate in a clear and effective manner all pertinent information to various work groups, vendors and levels of management. Ensuring local station requirements are met and support safety objectives.
- Support and oversight of agents tasked with the weight and balance planning of each American Eagle branded flight.
- Control the movement of aircraft in to and out of ramp/gate areas in a safe and efficient manner to achieve operational priorities for all carriers operating under the American Eagle brand along with other air carriers operating in Dallas/Fort Worth.
- Coordinate with Air Traffic Control high values flights receive necessary priority without impact to airport surface movements, and making decisions regarding whether to hold or push a flight using all available tools and resources.
- Assist management in the completion of additional administrative duties as needed.
Trainer Ground Operations
United Airlines
Austin, TX
12.2025 - 03.2026
- Delivered training sessions on safety protocols for flight operations.
- Developed instructional materials to enhance employee learning experiences.
- Facilitated workshops on customer service excellence for staff engagement.
- Collaborated with management to identify training needs across departments.
- Provided ongoing support and feedback to trainees during skill assessments.
- Implemented evaluation methods to measure training effectiveness and compliance.
- Maintained training records and updated materials in accordance with company standards.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Coordinated onboarding programs for new hires in operational roles.
- Designed and delivered training programs for new hires, enhancing onboarding experience.
- Developed instructional materials to support diverse learning styles and facilitate knowledge retention.
Station General Manager / Duty Manager
Dallas Love Field
Dallas, USA
12.2022 - 12.2025
- Directed full ramp operations for multiple airline partners, enhancing on-time performance.
- Implemented efficiency improvements aligned with service-level expectations.
- Managed large teams, staffing, scheduling, and cross-functional coordination.
- Enforced all AOA, PPE, and safety compliance standards.
Performance Manager
Dallas Love Field
Dallas, USA
12.2021 - 12.2022
- Supervised ramp agents, conducted daily briefings, and enforced SOPs.
- Mentored employees through coaching and procedural development.
- Conducted compliance checks, equipment audits, and evaluations.
- Supported corrective action documentation.
Ramp Agent Supervisor
Dallas Love Field
Dallas, USA
12.2020 - 12.2021
- Oversaw marshalling, loading/unloading, and GSE operation.
- Trained new hires in safety, equipment use, and PPE compliance.
- Maintained operational documentation and incident reporting.
Ramp Agent
Dallas Love Field
Dallas, USA
12.2018 - 12.2020
- Performed core ground-handling duties including marshalling, loading, and tug operations.
- Built foundational knowledge of safety, teamwork, and SOP compliance.
Education
High School Diploma -
Hillcrest High
Dallas, TX05-1991
Skills
- Ramp Operations
- Aircraft Turn Management
- Safety Compliance
- Regulatory Compliance
- Leadership
- Team Development
- Training Delivery
- Instruction
- Ground Support Equipment Operation
- SOP Enforcement
- Quality Assurance
- Performance Evaluation
- Coaching
- Airline Stakeholder Communication
- Operational Leadership
- Safety Standards
- Team Motivation
- Irregular Operations Resolution
- On-time Performance
- Ramp operations
- Safety compliance
- Team management
- Performance improvement
- Training and development
- Customer service
- Cross-functional coordination
- Equipment audits
- Problem solving
- Effective communication
- Time management
- Coaching and mentoring
- Operations management
- Staff development
Education Certifications
- Ramp & Ground-Handling Safety Training
- Ground Support Equipment Certifications
- AOA / Security Badge Compliance Training
- FAA & OSHA Safety Training
- Leadership Development Programs
Awards Recognitions
- 2024 DELTA Dallas Love Field Station of the Year
- 2023 Alaska Airlines Dallas Love Field Station of the Year
- 2024 Highest Mature Rating - Alaska Ramp Audit
- 2024 Perfect Audit Score (Above & Below Wing) - Delta Air Lines
- 2024 Manager of the Year - Unifi Services
Career Impact
- Station General Manager / Duty Manager, Dallas Love Field, 03/01/23-Present, Directed full ramp operations for multiple airline partners, enhancing on-time performance., Implemented efficiency improvements aligned with service-level expectations., Managed large teams, staffing, scheduling, and cross-functional coordination., Enforced all AOA, PPE, and safety compliance standards.
- Performance Manager, Dallas Love Field, 01/01/22-12/31/23, Supervised ramp agents, conducted daily briefings, and enforced SOPs., Mentored employees through coaching and procedural development., Conducted compliance checks, equipment audits, and evaluations., Supported corrective action documentation.
- Ramp Agent Supervisor, Dallas Love Field, 01/01/21-12/31/22, Oversaw marshalling, loading/unloading, and GSE operation., Trained new hires in safety, equipment use, and PPE compliance., Maintained operational documentation and incident reporting.
- Ramp Agent, Dallas Love Field, 01/01/19-12/31/21, Performed core ground-handling duties including marshalling, loading, and tug operations., Built foundational knowledge of safety, teamwork, and SOP compliance.
Timeline
Supervisor, Operations Control
Envoy Air Inc an American Airlines Company Group
03.2026 - Current
Trainer Ground Operations
United Airlines
12.2025 - 03.2026
Station General Manager / Duty Manager
Dallas Love Field
12.2022 - 12.2025
Performance Manager
Dallas Love Field
12.2021 - 12.2022
Ramp Agent Supervisor
Dallas Love Field
12.2020 - 12.2021
Ramp Agent
Dallas Love Field
12.2018 - 12.2020
High School Diploma -
Hillcrest High