Marlon Hernandez
Minneapolis,MN
Summary
Dedicated MNsure Navigator with six years of experience in this field including experience in front desk operations. I have a history of excellent and consistent performance earning the trust of many families in need of public assistance. Works well within multicultural population providing them clear communication and guidance on future step. While woking this position I have completed trainings, classes and multiple seminars ultimately becoming a person resource for staff at current organization.
Overview
7
7
years of professional experience
Work History
MNsure Navigator
Neighborhood Health Source
10.2017 - Current
- Provide service to the community by educating, promoting and enrolling in Medical Assistance, MinnesotaCare, Private MNsure plans and organization sliding fee program.
- Provide ease to the consumer by reading mail sent by Department Of Human Service and making phone calls to multiple organizations related to their eligibility.
- Advocate patients in filling, mailing, edrop and faxing program renewals and paperwork needed to finalize applications.
- As a Site Lead I am a point of contact for IT troubleshoot, training new staff in Patient Access Coordinator position, placing orders of business supplies, and other task assigned.
Patient Reception
Neighborhood Health Source
11.2016 - Current
- Patient reception task incudes checking in process, prepare encounter forms, verify insurance for all eligible patients.
- Registering new patients, scheduling, referral process, and many other task signed.
- Attend meetings and trainings as requested by management.
Education
Certification -
MNsure Learning Center
10.2017
Associate of Arts -
Minnesota West Community And Technical College
Worthington, MN05.2007
High School Diploma -
Worthington High School
Worthington, MN05.2005
Skills
- MNsure certified
- Spanish bilingual
- Healthcare EMR savy
- Business operations lead
- Multitasker
- Trainer
- Microsoft programs competent
- Highly dependable
Timeline
MNsure Navigator
Neighborhood Health Source
10.2017 - Current
Patient Reception
Neighborhood Health Source
11.2016 - Current
Certification -
MNsure Learning Center
Associate of Arts -
Minnesota West Community And Technical College
High School Diploma -
Worthington High School