Margaret Holmes
Minneapolis ,MN
Summary
Dynamic professional with a proven track record at White Earth Nation - SUD ProgramS, excelling in patient coordination and team collaboration. Enhanced patient intake efficiency and reduced errors through meticulous verification processes. Skilled in strategic planning and empathetic communication, significantly improving client satisfaction and operational productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Recovery and Treatment Coordinator
White Earth Nation
02.2025 - Current
- Coordinated patient treatment plans and schedules, enhancing clinic efficiency.
- Communicated effectively with patients to explain procedures and address concerns.
- Assistance with referrals to economic assistance, social services, housing resources, and prenatal care according to the clients needs.
Admin Intake Coordinator
White Earth Nation - MOMS Program
01.2022 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Entered referrals into appropriate system based on type of referral obtained.
- Enhanced office productivity by handling high volume of callers per day.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Supported office staff and operational requirements with administrative tasks.
Childcare Teacher
Baby’s Space
10.2011 - 03.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Organized small groups of children while transitioning to and from outdoor play.
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
Education
High School Diploma -
American Indian OIC School-to-work
Minneapolis, MN06.1996
Skills
- Appointment Scheduling
- Multi-line phone systems
- Documentation
- Scheduling
- Written Communication
- Clerical Support
- First Aid/CPR
- Teamwork and Collaboration
- Planning and Coordination
- MNSURE Navigator
- Notary
Certification
Comprehensive Assessment training. NAFFA facilitator certificate.
References
Sharon Jurina
(218) 261-0136
Alesha Goodwin
(612) 327-6668
Kellie Basswood
(612) 552-8575
Timeline
Recovery and Treatment Coordinator
White Earth Nation
02.2025 - Current
Admin Intake Coordinator
White Earth Nation - MOMS Program
01.2022 - Current
Childcare Teacher
Baby’s Space
10.2011 - 03.2020
High School Diploma -
American Indian OIC School-to-work
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