Marlon Jerrick
Lakeland,FL
Summary
Customer-focused professional with 8+ years of experience in customer service, account management, and client support across property management, hospitality, and administrative environments. Proven ability to resolve issues efficiently, build rapport with diverse customers, and identify opportunities to retain and upsell services. Recognized for strong communication skills, active listening, and maintaining professionalism in fast-paced, phone-based and customer-facing roles.
Overview
9
9
years of professional experience
Work History
Sales Associate
Spectrum
Auburndale, Florida
01.2026 - 08.2026
- Developed key customer relationships to increase sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints effectively and professionally.
- Handled incoming calls to answer inquiries about services and product availability to provide store, products and services information.
- Educated customers on promotions and loyalty programs.
office clerk
Forde Law
Williston Park, NY
10.2022 - 12.2025
- Delivered front-line administrative and client support in a busy law office, serving as the first point of contact for clients via phone, email, and in person.
- Managed inbound calls, scheduled appointments, and routed client inquiries while maintaining confidence and professionalism.
- Supported attorneys and legal staff by preparing documents, managing filings, and organizing records for efficient case handling.
- Maintained accurate client records and correspondence logs to ensure timely follow-ups and smooth case coordination.
- Exhibited strong attention to detail and organization, while ensuring high-quality customer service.
Property Manager
General's Realty
Brooklyn, NY
12.2020 - 10.2022
- Served as primary point of contact for tenants, handling high volumes of inquiries, complaints, and service requests with a focus on resolution and customer satisfaction.
- Investigated tenant concerns, coordinated solutions, and followed up to ensure issues were fully resolved.
- Negotiated lease renewals and communicated policy changes clearly and professionally to retain tenants.
- Managed rent collection, billing inquiries, and payment discrepancies with accuracy and discretion.
- Maintained detailed records of tenant interactions, payments, and service resolutions.
Office Assistant
American Arbitration Association (AAA)
Brooklyn, NY
08.2017 - 11.2020
- Supported daily operations in a professional office environment with a strong emphasis on communication and organization.
- Handled inbound calls, emails, and written correspondence, ensuring timely and accurate responses.
- Maintained organized digital and physical records, ensuring compliance and easy access to information.
- Assisted with data entry, documentation, and internal coordination to support efficient service delivery.
Education
High School Diploma -
Manhattan Business Academy
Manhattan, NY09-2026
Associate of Science - Liberal Arts
Polk State College
Lakeland, FL09-2026
Skills
- Microsoft Word & Outlook, Basic Excel (data entry, tracking), Office Phone Systems, Email & Calendar Management, Learning
- New Systems Quickly, Inbound Call Handling, Problem Resolution, Conflict Resolution, Microsoft Word Specialist
- Sales strategies
- Point of sale operation
- Office administration
- Problem solving
- Sales and support
- Customer relationship management
Accomplishments
- Top In Agent In Saves/Mobiles Sold Out of Training
Timeline
Sales Associate
Spectrum
01.2026 - 08.2026
office clerk
Forde Law
10.2022 - 12.2025
Property Manager
General's Realty
12.2020 - 10.2022
Office Assistant
American Arbitration Association (AAA)
08.2017 - 11.2020
High School Diploma -
Manhattan Business Academy
Associate of Science - Liberal Arts
Polk State College