Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marlon Johnson

Woodbridge,VA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 5 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. Adaptable and enterprising crew member with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

22
22
years of professional experience

Work History

Wingstop Shift Lead

Wingstop
02.2020 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Maintained [Number]% injury rate during [Number] months of operation through advanced safety techniques.
  • Overhauled entire manufacturing process, saving over $[Amount] in downtime.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

TMA Driver/Highway Maintenance Technician

FAM Construction
05.2021 - 05.2023
  • Removed debris and snow and kept roadways and parking lots clear.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Repaired signs and fences quickly to avoid accidents and mishaps.
  • Used flags to warn motorists about hazards, obstacles and workers ahead.
  • Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
  • Drove transport crews, snow removers and street sweepers based on current work demands.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.

Advance Crew Leader

Flagger Force Traffic Control Services
06.2020 - 04.2022
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Analyzed customer feedback to identify areas for improvement in service delivery.

Customer Service Representative

Dial America
03.2001 - 12.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times

Education

High School Diploma -

Chicago High School
Illinois City, IL
07.2000

Skills

  • Vernier Calipers
  • Loss Prevention Strategies
  • Operation Monitoring
  • Shift Work
  • Safe Work Practices
  • Customer Loyalty
  • Job Assignments
  • Corrective Actions
  • Station Preparation
  • Reverse Logistics
  • Restaurant Operation
  • Rule Enforcement
  • Conflict Resolution
  • Effective Listening and Communication
  • Dropping Safe Cash
  • Food Safety and Sanitation
  • Heavy Machinery Operation
  • Employee Performance Reviews
  • Security Monitoring
  • Disciplinary Action
  • Basic Mechanics
  • Equipment Preparation

Accomplishments

  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

TMA Driver/Highway Maintenance Technician

FAM Construction
05.2021 - 05.2023

Advance Crew Leader

Flagger Force Traffic Control Services
06.2020 - 04.2022

Wingstop Shift Lead

Wingstop
02.2020 - 07.2023

Customer Service Representative

Dial America
03.2001 - 12.2006

High School Diploma -

Chicago High School
Marlon Johnson