Diana Alvarado
Dallas,TX
Overview
1
1
year of professional experience
Work History
Shift Lead
Dollar General
Dallas, TX
03.2023 - Current
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Completed store opening and closing procedures and balanced tills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Cashier
Dollar General
Dallas, TX
03.2023 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Lake Highlands High School
Dallas, TXSkills
- Rewards Programs
- Vernier Calipers
- Job Assignments
- Operation Monitoring
- Shift Work
Timeline
Shift Lead
Dollar General
03.2023 - Current
Cashier
Dollar General
03.2023 - Current
Lake Highlands High School