Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Audrey Heileman

Tallahassee,FL

Summary

I began working at 16 years old at Panera Bread. I began my career as an associate and worked diligently to provide an effective working environment that helped the store move forward. In under six months I was promoted to a Shift Lead and Trainer where I was tasked with training new associates, being friendly, personable, and professional, as well as enforcing good, clean habits. I was able to transition into a position at Bruegger's Bagels where I have received my ServSafe certification and have demonstrated acceptable knowledge and application of these newly learned skills. As of now I am responsible for opening the store, maintaining a clean, safe work environment, communicating with and aiding guests to insure a pleasant experience and resolve conflicts, along with many more tasks. I also perform assisting duties for a local wedding photographer in Tallahasse where I am tasked with handling last minute problems, working with wedding parties and families to guarantee a beautiful wedding and perfect pictures, helping the photographer with any and all things she may need, and more. I have consistently been recognized for my diligent, hardworking attitude as well as my polite and friendly demeanor. I pride myself on my ability to work with others, communicate effectively, ability to maximize team productivity, and solve problems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Bruegger's Bagels
10.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed cash and credit card transactions accurately using POS software.
  • Developed and implemented new processes and procedures to streamline operations.

Assistant Wedding Photographer

Woodland Fields Photography
10.2022 - Current
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Leveraged camera gear and equipment to express creative vision.
  • Assisted clients with creative ideas for photography needs.
  • Collaborated with clients to create engaging photo sessions.
  • Helped photographer with gear.
  • Aided families in conflict resolution.
  • Worked with large groups to coordinate photos in an effective and efficient manner.
  • Offered support to wedding parties throughout the process.

Shift Lead and Trainer

Panera Bread
05.2020 - 07.2022
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Aided and implemented new strategies to ensure a clean, efficient workplace.

Education

High School Diploma -

Leesburg High School
Leesburg, FL
05.2022

Skills

  • Equipment Demonstration
  • Production and Station Preparation
  • Customer Loyalty and care
  • POS Transactions
  • Customer Care
  • Work Delegation
  • Rewards Programs
  • Food Safety and Sanitation
  • Team Contribution
  • Safe Work Practices

Certification

ServSafe: Food Protection Manager Certification

Timeline

Shift Lead

Bruegger's Bagels
10.2022 - Current

Assistant Wedding Photographer

Woodland Fields Photography
10.2022 - Current

Shift Lead and Trainer

Panera Bread
05.2020 - 07.2022

High School Diploma -

Leesburg High School
Audrey Heileman