Crystal Torrez
605 Eastview ST SW Albuquerque,NM
Overview
17
17
years of professional experience
Work History
Shift Lead
Taco Bell
08.2020 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Class 4 Cook Backer
Albuquerque Public Schools
08.2017 - 04.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Collector 1
Citibank
11.2007 - 05.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
RFK Charter High School
Graduate05.2003
Skills
- Performance Goals
- Productivity Performance
- Shift Work
- Guest Satisfaction
- Equipment Efficiency
- Conflict Resolution
- Guest Relations
- Effective Listening and Communication
- Data Accuracy
- Customer Care
- Job Assignments
- Dropping Safe Cash
- Equipment Demonstration
- Heavy Machinery Operation
- Food Safety and Sanitation
- Team Meetings
Languages
Spanish
Professional Working
Timeline
Shift Lead
Taco Bell
08.2020 - 09.2024
Class 4 Cook Backer
Albuquerque Public Schools
08.2017 - 04.2020
Collector 1
Citibank
11.2007 - 05.2012
High School Diploma -
RFK Charter High School