Krista Dean
Lewisburg,TN
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
Work History
Shift Lead
Paws On The Duck
Columbia, TN
02.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Collected, arranged, and input information into database system.
Customer Service Lead
The Home Depot Store
Spring Hill, TN
05.2022 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Deputy Sheriff
Williamson County Sheriff's Office
Franklin, TN
09.2021 - 05.2022
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Observed jail and inmate activity to maintain order and safety of 100+ inmates and guards.
- Resolved issues and disputes between inmates professionally and respectfully.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Monitored and confirmed compliance with safety standards and regulations.
- Completed daily work report sheets and delegated tasks to employees.
Head Cashier
The Home Depot Store
Spring Hill, TN
04.2019 - 09.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Used POS system to enter orders, process payments and issue receipts.
Cashier, Deli, Customer Service
Publix
Spring Hill, TN
04.2016 - 04.2019
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Walmart
Spring Hill, TN
08.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Set up new sales displays each week with fresh merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Science - Criminal Justice
Remington College
Nashville, TN11.2015
High School Diploma -
Ridgewood High School
New Port Richey, FL06.2013
Skills
- Job Assignments
- Rewards Programs
- Loss Prevention Strategies
- Safe Work Practices
- Corrective Actions
- Motivational Leadership
- Team Motivation
- Customer Service and Assistance
- Customer Service
- Correcting Discrepancies
- Inbound and Outbound Calling
Timeline
Shift Lead
Paws On The Duck
02.2023 - Current
Customer Service Lead
The Home Depot Store
05.2022 - Current
Deputy Sheriff
Williamson County Sheriff's Office
09.2021 - 05.2022
Head Cashier
The Home Depot Store
04.2019 - 09.2021
Cashier, Deli, Customer Service
Publix
04.2016 - 04.2019
Cashier
Walmart
08.2015 - 03.2016
Associate of Science - Criminal Justice
Remington College
High School Diploma -
Ridgewood High School