Kathleen Sharp
Sammamish,Washington
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
33
33
years of professional experience
Work History
Shift Lead
Starbucks
Sammamish, WA
04.2017 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Massage Therapist/Licensed Esthetician
Self-employeed
Livermore, CA
09.1998 - 01.2016
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Quality Control Inspector
True Tech Corporation
Fremont, CA
09.1987 - 04.1998
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
Education
No Degree - Quality Control And Safety Technologies
De Anza College
Cupertino, CANational Holistic Institute
Emeryville, CA09.1999
Skills
- Safe Work Practices
- Job Assignments
- Customer Care
- General Housekeeping
Timeline
Shift Lead
Starbucks
04.2017 - Current
Massage Therapist/Licensed Esthetician
Self-employeed
09.1998 - 01.2016
Quality Control Inspector
True Tech Corporation
09.1987 - 04.1998
No Degree - Quality Control And Safety Technologies
De Anza College
National Holistic Institute
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