Summary
Overview
Work History
Education
Skills
Certification
2011-2019 stay at home parent
Timeline
BusinessAnalyst
Andrea Welsh-DeBose

Andrea Welsh-DeBose

Grovetown,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens Boots Alliance
02.2019 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Completed cash and credit card transactions accurately using POS software.

Customer Service Associate

Liz Claiborne
08.2008 - 01.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Associate of Arts - Health Administration

University of Phoenix
Tempe, AZ
12.2010

Bachelor of General Studies -

Louisiana State University And A&M College
Baton Rouge, LA
05.2002

Skills

  • Loss Prevention Strategies
  • Customer Loyalty
  • Shift Work
  • Safe Work Practices
  • Vendor Contracts
  • Quality Inspection and Control
  • Department Resets
  • Effective Listening and Communication
  • POS Transactions
  • Dropping Safe Cash
  • Tracking Expenses
  • Work Delegation
  • Team Motivation

Certification

  • Licensed Pharmacy Technician- since 2021

2011-2019 stay at home parent

During this time my family had a wonderful opportunity to live in the United Kingdom, England from 2015-2018.

Timeline

Shift Lead

Walgreens Boots Alliance
02.2019 - Current

Customer Service Associate

Liz Claiborne
08.2008 - 01.2011

Associate of Arts - Health Administration

University of Phoenix

Bachelor of General Studies -

Louisiana State University And A&M College
Andrea Welsh-DeBose