Andrea Welsh-DeBose
Grovetown,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens Boots Alliance
02.2019 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Completed cash and credit card transactions accurately using POS software.
Customer Service Associate
Liz Claiborne
08.2008 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ12.2010
Bachelor of General Studies -
Louisiana State University And A&M College
Baton Rouge, LA05.2002
Skills
- Loss Prevention Strategies
- Customer Loyalty
- Shift Work
- Safe Work Practices
- Vendor Contracts
- Quality Inspection and Control
- Department Resets
- Effective Listening and Communication
- POS Transactions
- Dropping Safe Cash
- Tracking Expenses
- Work Delegation
- Team Motivation
Certification
- Licensed Pharmacy Technician- since 2021
2011-2019 stay at home parent
During this time my family had a wonderful opportunity to live in the United Kingdom, England from 2015-2018.
Timeline
Shift Lead
Walgreens Boots Alliance
02.2019 - Current
Customer Service Associate
Liz Claiborne
08.2008 - 01.2011
Associate of Arts - Health Administration
University of Phoenix
Bachelor of General Studies -
Louisiana State University And A&M College