Marlon Joseph
Boston,MA
Summary
Conscientious professional with a strong security background and experience in managing and mentoring at-risk youth. Expert in developing and implementing behavior modification programs, ensuring facility safety, and fostering a rehabilitative environment. Skilled in crisis intervention, conflict resolution, and collaborating with multidisciplinary teams to support youth development and reintegration. Committed to high standards of care and creating opportunities for positive change.
Overview
18
18
years of professional experience
Work History
Juvenile Justice Youth Supervisor
Commonwealth Massachusetts
2022.08 - Current
- Serving as a positive role model to the youths and assisting them in developing coping skills and social life skills
- Providing guidance and support through daily interactions in order to facilitate their re-entry into the community
- Observing the conduct and behavior of the youth assigned to the program taking appropriate action as trained to prevent disturbances and to ensure the safety of staff/youth in compliance with established policies, regulations, and procedures
Security Manager
United Security
2021.02 - 2022.08
- Managed teams of security personnel, providing regular training for improved performance and professional growth
- Conducted thorough quality control checks on all completed dentures, ensuring optimal performance and patient satisfaction
- Utilized the platform of Winteam for scheduling and maintained up-to-date employee information for precise payroll calculations
- Conducted building tours and led regular audits of physical security measures, ensuring compliance with relevant regulations, staff safety, and industry standards
- Coordinated CCTV scans every 20 minutes, and building interior & exterior patrols every hour
Ticket Verification Agent
Keolis
2018.03 - 2021.01
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on travel and schedules
- Applied and ensured compliance to all related safety rules procedures
- Streamlined work processes to enhance work procedures and produce successful results.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Head Security Supervisor
Allied Universal
2017.09 - 2020.12
- Managed a large team of security personnel, while collaborating with the client manager and engineers to develop and implement strategies to mitigate security risks
- Conducted a positive onboarding experience, managed scheduling, and utilized ADP Workforce Portal for payroll responsibilities
- Provided training for staff on security policies, promoting a culture of safety awareness throughout the organization
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Utilized Lenel Remote database to view all granted access via cameras and turnstiles on the premises
Payroll Specialist
MassHealth
2006.10 - 2017.09
- Processed timecards and payroll data for MassHealth employees
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes
- Verified and submitted timekeeping information for accurate and efficient payroll processing
Education
High School Diploma - Information Technology
Jeremiah E Burke High School
Boston, MA06.2006
Skills
- Community Outreach
- Youth Mentoring
- Teamwork & Collaboration
- Staff Oversight
- Decision-Making
- Effective Communication
- Relationship Building
- Problem-solving
- Analytical Thinking
Timeline
Juvenile Justice Youth Supervisor
Commonwealth Massachusetts
2022.08 - Current
Security Manager
United Security
2021.02 - 2022.08
Ticket Verification Agent
Keolis
2018.03 - 2021.01
Head Security Supervisor
Allied Universal
2017.09 - 2020.12
Payroll Specialist
MassHealth
2006.10 - 2017.09
High School Diploma - Information Technology
Jeremiah E Burke High School
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