ANA PAULINA NAVA
Yuma,Arizona
Summary
Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Restorative Justice Facilitator-Juvenile Court
Community Justice Board
01.2023 - Current
- Assisted in the design of evaluation tools to measure program success and inform future improvements.
- Investigated and resolved account and service concerns for multiple parties.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Evaluated participant progress through ongoing assessments to ensure mastery of course objectives before concluding each session.
Immigration Paralegal / Office manager
Sanchez Law Group
06.2020 - Current
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Provided guidance to junior paralegals on best practices related to document preparation and case management techniques.
- Enhanced client satisfaction by managing complex immigration cases and ensuring timely completion.
- Tracked developments in immigration policy changes, keeping colleagues informed on relevant legislation updates.
- Interviewed clients to obtain information relevant to cases.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
- Prepared legal briefs, motions, and pleadings.
- Liaised between clients and government agencies such as USCIS or Department of State throughout case proceedings to promote seamless communication channels.
- Improved communication between law firm and clients, providing prompt updates on case progress.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Provided exceptional administrative support to attorneys, drafting correspondence and maintaining organized filing systems.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Prepared affidavits, waivers, translations, and asylum requests for ongoing cases.
Diplomat • Community Consul
Mexican Ministry Of Foreign Affairs
02.2015 - 01.2018
- Designed programs for the Mexican community in the USA in the areas of financial literacy, health, culture, and protection, Public Relations with community leaders, media, and local agencies in order to create coalitions in the community, Negotiation with Government Agencies and NGO’s
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Actively participated in negotiations with foreign counterparts to strengthen alliances and advance national interests.
- Oversaw implementation of capacity-building initiatives in partner countries to support regional stability and economic growth objectives.
- Enhanced diplomatic relations by organizing and participating in high-level bilateral meetings and international conferences.
- Managed media relations for organizations to produce successful results.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Managed budgets allocated for international programs, ensuring efficient use of resources while achieving desired outcomes.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Conducted extensive research on global affairs, providing valuable insights for decision-making processes.
- Advised high-ranking government officials on appropriate diplomatic responses to emerging crises or conflicts in foreign countries.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Contributed to policy development for better international cooperation and mutual understanding between countries.
- Facilitated communication between domestic agencies and foreign governments, streamlining information sharing processes for improved efficiency.
- Coordinated cross-functional teams to ensure smooth execution of international initiatives and projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Volunteer • Elephant Welfare Advocate
Elephants World
07.2014 - 08.2014
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Participated in emergency response situations involving displaced or injured animals due to natural disasters or other unforeseen circumstances.
- Educated visitors and staff on proper animal care and handling.
- Participated in educational programs to raise awareness of animal welfare issues.
- Promoted a positive image of the organization through social media engagement showcasing success stories, adoption updates, and educational content about animal welfare issues.
- Enhanced volunteer retention by fostering a supportive and inclusive working environment among fellow volunteers.
Education
Paralegal Certificate - Paralegal
Arizona Western College
Yuma, Arizona 08.2017 - 05.2018
B.A in International Relations -
Tecnologico De Monterrey Campus Santa Fe
Mexico City, Mexico 08.2009 - 05.2014
Master of Science - Conflict Management And Resolution
Unievrsity of San Diego
San Diego, CA 01.2023 - Current
Skills
- Fluent in Spanish
- Microsoft Office (Word, Power Point, Excel)
- Negotiation Management
- Strategic Planning
- Conflict resolution skills
- Negotiation
- Staff Management
- Document Preparation
- Project Management
- Inclusivity
- Facilitation Techniques
- Advocacy
- Conflict Mediation
- Community Outreach
- Multitasking Abilities
- Organizational Skills
Certification
- Restorative Justice Certificate, University of San Diego - May 2025 expected
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
German
Limited Working
Czech
Elementary
Timeline
Restorative Justice Facilitator-Juvenile Court
Community Justice Board
01.2023 - Current
Master of Science - Conflict Management And Resolution
Unievrsity of San Diego
01.2023 - Current
Immigration Paralegal / Office manager
Sanchez Law Group
06.2020 - Current
Paralegal Certificate - Paralegal
Arizona Western College
08.2017 - 05.2018
Diplomat • Community Consul
Mexican Ministry Of Foreign Affairs
02.2015 - 01.2018
Volunteer • Elephant Welfare Advocate
Elephants World
07.2014 - 08.2014
B.A in International Relations -
Tecnologico De Monterrey Campus Santa Fe
08.2009 - 05.2014
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