Andrea Boler

• Managed case files and documentation for restorative justice programs efficiently.
• Coordinated support services with community organizations to assist clients effectively.
• Conducted assessments to identify client needs and create tailored action plans.
• Facilitated mediation sessions between offenders and victims to enhance mutual understanding.
• Monitored client progress and reported outcomes to Circuit Court accurately.

Delivered psychoeducational on stress management, anger management, and parenting skills.

• Maintained accurate clinical records in compliance with HIPAA regulations.
• Assisted clients in developing coping strategies for mental illness and emotional distress.
• Participated in training and workshops to stay updated on psychology and counseling trends.
• Collaborated with multidisciplinary teams to ensure seamless client care.
• Provided crisis intervention services as necessary to support client needs.
• Conducted initial assessments to identify presenting issues and formulate treatment plans.
• Developed tailored therapeutic interventions based on diagnoses and best practices.

• Cultivated positive customer relationships through friendly and effective interactions.
• Identified improvement areas in customer service processes and proposed actionable changes.
• Maintained comprehensive records of customer interactions and transactions for future reference.
• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

• Oversaw cash operations while maintaining precise financial records for accountability.
• Led training for cashier staff, resulting in enhanced customer service quality.
• Addressed customer inquiries and complaints to promote satisfaction and loyalty.
• Streamlined processes through effective time management strategies.
• Analyzed store performance data to develop actionable improvement plans.
• Coordinated with marketing, sales, and IT teams to optimize service delivery.
• Evaluated staff performance against customer service standards to ensure excellence.

• Attended seminars and training sessions focusing on criminal justice issues.
• Conducted observations of police officers on patrol to understand field operations.
• Compiled statistical data on arrests, convictions, and sentencing guidelines.
• Researched statutes, regulations, and judicial decisions pertinent to criminal cases.

• Collaborated with law enforcement personnel to strategize crime prevention initiatives.
• Assisted in processing criminal evidence and related documentation.
• Participated in training exercises to enhance patrol duty skills.
• Organized department-sponsored events, including parades and educational programs.