
Strategic Human Services and Program Operations Leader with 7 years of experience in designing wellness frameworks, driving organizational change, and facilitating conflict transformation. Expertise in stakeholder engagement, adult learning design, and data-driven strategy execution enhances organizational health and psychological safety. Committed to applying skills in learning and development and employee relations to foster operational effectiveness in educational, corporate, healthcare, or non-profit settings.
Enterprise Framework Rollout: Align district-wide culture initiatives with OSEL’s Healing-Centered Framework, scaling trauma-informed strategies across large-scale institutional networks.
Program & Instructional Design: Architect, curate, and implement district-wide coaching frameworks and professional development curricula, including the high-impact Restorative Reentry Toolkit training series.
Designed and facilitated workshops, tools, and evaluation metrics for program implementation while directing ongoing professional development for district Restorative Justice Coordinators.
Aligned cross-functional stakeholders by partnering with Network SEL Specialists and community organizations to execute tailored coaching project plans, ensuring operational consistency across multiple departments.
Collaborated with executive leadership to implement district-wide strategies that mitigated systemic inequities and fostered inclusive organizational environments.
High-Stakes Client Engagement: Utilized active listening and motivational interviewing to establish trusted relationships with high-need, justice-involved individuals, enhancing retention and system navigation.
Data-Driven Diagnostics: Analyzed historical data, transcripts, and organizational records to synthesize client profiles and author individualized transition, intervention, and support plans.
Inter-Agency Collaboration: Collaborated with judicial/court staff, detention personnel, and executive staff to facilitate re-entry convenings and optimize multi-agency operations.
Aligned clients with specialized resources based on program offerings, enhancing their access to support.
Stakeholder & Community Engagement: Established strategic partnerships with local organizations and community stakeholders to source essential services and successfully execute large-scale community events.
Conflict Resolution & Mediation: Facilitated Tier 1–3 proactive and responsive dispute resolution processes (including Peace Rooms and dedicated Talking Spaces) to effectively de-escalate crisis situations and restore community trust.
Curriculum & Scope Development: Developed and implemented custom organizational scope & sequences aligned with institutional culture goals; conducted cross-departmental training to enhance staff capacity in conflict transformation.
Crisis Response & De-escalation: Responded to acute trauma and crisis situations, stabilizing individuals and implementing risk mitigation strategies.
Group Dynamics & Education: Facilitated psycho-educational and anger management groups while documenting client progress and compliance.
Program Implementation
Stakeholder Alignment
Crisis Intervention
Data Analysis
Data Management
Capacity Building
Professional Development
Documentation Management
Google Workspace
Resource Allocation