Marlon Logan
Orlando,Florida
Summary
Software QA Engineer with hands-on experience ensuring manual testing and finding bugs to check software assurance products. Proven abilities in optimizing user interfaces, proving technical support, and implementing effective strategies for account management. Adept at collaborating across teams, troubleshooting technical issues, and adapting to dynamic environments. Expert in using platforms such as windows, macOS, Linux, ios, and Andriod OS to perform web and mobile testing while utilizing tools such Android Studio Xcode, ADB BrowserStack, Chrome DevTools, Jira and TestRail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Engineer
invoice maker
Orlando, FL
07.2023 - Current
- Identified, documented, and tracked bugs throughout the development process using bug tracking systems such as JIRA.
- Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
- Created and maintained database of common and known testing defects.
- Collaborated with developers and other stakeholders to resolve complex technical issues related to software products.
- Testing applications for the browser and operating systems
- configuring virtual devices applying BrowserStack, Android Studio and Xcode
- Improving bug reports and helping developers with applying Chrome DevTool.
- Optimized the apps user interface, resulting in a 40% reduction in the average time it takes for a user acceptance testing new features.
- Perform API testing, creating collections and running different calls and responses applying Postman.
Credit Analyst
American Express, AMEX
Orlando, FL
07.2022 - 11.2022
- Conducted thorough credit risk analyses by evaluating customer payment histories
- Monitored and managed customer accounts to ensure compliance with loan agreements.
- Developed and implemented effective strategies for managing delinquent accounts
- Evaluated the performance of existing customers through detailed analysis of repayment behavior and current account status.
- Conducted due diligence on new applicants by verifying income, assets, and liabilities through various sources.
- Adhered to applicable laws, regulations and policies governing consumer lending practices.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Advanced Technical Support Specialist
AT&T
Orlando, FL
10.2020 - 04.2022
- Provided technical support to customers over the phone and through email, addressing inquiries, and escalating complex issues.
- Configured,tested and installed hardware and software systems for clients, ensuring seamless operations
- Resolved customer complaints promptly and conducted troubleshooting for network connectivity problems.
- Conducted research on emerging products, services, protocols, and standards to support network system requirements.
- Assisted with systems upgrades, maintenance, and patching activities, providing technical assistance for errors, problems, or questions with programs.
- Diagnosed system failures or bugs to determine the source of the problem, and promptly answered inquiries, resolving computer software or hardware operation problems.
- Maintained up-to-date knowledge of relevant technologies as assigned.
- Maintained positive working relationship with fellow staff and management.
Construction Sales Manager
All in one design & construction
Jamaica, NY
02.2014 - 03.2020
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Maintained up-to-date knowledge of current regulations relating to safety standards in construction.
- Attended trade shows, conferences, and other events related to the construction industry.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Provided technical support and guidance to customers on product selection and installation methods.
- Resolved customer complaints regarding sales and service.
- Resolved any customer issues or complaints quickly and efficiently.
- Negotiated contracts with customers, ensuring competitive pricing and terms of sale.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
South Shore High School
Brooklyn, NYSoftware Testing and Quality Assurance
Careerist
Computer Engineering Technology
Devry
Long Island City, NYBusiness Administration and Management
Keiser University
Fort Lauderdale, FLSkills
- Automated Testing
- User Acceptance Testing
- Cross-Functional Team Collaboration
- Test Plan Development
- Software Testing Expertise
- Agile Software Development
- QA
- Performance Testing
- Functional Testing
- Manual Testing
- Test Planning
- Regression Testing
- API Testing
- Seleniuem
- Jira, Testrail
- Postman
- Cross platform testing
- Results and deadline driven
Certification
- Software Testing and Quality Assurance certifified
References
References available upon request.
Timeline
Quality Assurance Engineer
invoice maker
07.2023 - Current
Credit Analyst
American Express, AMEX
07.2022 - 11.2022
Advanced Technical Support Specialist
AT&T
10.2020 - 04.2022
Construction Sales Manager
All in one design & construction
02.2014 - 03.2020
High School Diploma -
South Shore High School
Software Testing and Quality Assurance
Careerist
Computer Engineering Technology
Devry
Business Administration and Management
Keiser University
- Software Testing and Quality Assurance certifified
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