Marlon Monge
San Mateo,CA
Summary
I am a driven working professional searching for a new opportunity to develop and challenge my professional skills. My time as a software development product manager has taught me the value of collaboration, communication, and prioritization. With my experience and skills, I can offer your team an expertise in project management, clear and effective communication, and a positive work experience.
Overview
3
3
years of professional experience
Work History
Software Development Product Manager
Acumen, LLC
2022.08 - Current
- Facilitated communication across multiple teams, to develop new products and features that fulfilled the needs of users, including a ticketing system to track and manage incoming tickets and requests from users.
- Handled and completed over 340+ support tickets in under two years to effectively capture and develop user requests, to troubleshoot and resolve bugs, and to clearly communicate product functionality to both technical and non-technical teams.
- Managed over 50+ software development projects, ensuring timely delivery, adherence to project scope, and alignment with business objectives.
- Managed full product lifecycle, from ideation through post-launch support, ensuring a seamless and positive user experience for both internal and external users.
Technical Support Specialist
Everett Program for Technology and Social Change
2021.09 - 2022.05
- Co-developed and taught 10 + tech workshops for under-graduate students interested in developing their technological skills to promote social justice and positive change.
- Conducted several feedback sessions with students and staff to further develop tech curriculums and strategize the learning of new tech tools for project implementation.
- Closely monitored and supported the tech implementation of three community engaged projects to ensure students had positive experiences working with local and international non-profit organizations.
Education
Bachelor of Arts - Sociology-Global Information & Enterprise Studies
University of California, Santa Cruz
Santa Cruz, CA06.2022
Skills
- Project Planning
- Customer Service
- Interpersonal communication
- Ability to facilitate learning and collaboration
- Professional English
- Working Spanish
Timeline
Software Development Product Manager
Acumen, LLC
2022.08 - Current
Technical Support Specialist
Everett Program for Technology and Social Change
2021.09 - 2022.05
Bachelor of Arts - Sociology-Global Information & Enterprise Studies
University of California, Santa Cruz
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