Marlon Moor
Wilsonville
Summary
Automotive professional, currently working at Discount Tire as a Tire Technician, Crew Chief, Sales Associate, and Service Advisor, delivering strong customer service and exceeding sales goals. Currently a sales associate at Newberg Chrysler Dodge Jeep Ram. Also served as a Service Advisor with Mitsubishi Motors, over doubling service revenue. Completed one year of automotive technology training in high school.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Newberg Chrysler Dodge Jeep Ram
06.2026 - Current
- Assisted customers in vehicle selection, enhancing satisfaction and driving sales growth.
- Developed product knowledge to effectively communicate features and benefits of vehicles.
- Collaborated with team members to maintain an organized and inviting showroom environment.
- Managed customer inquiries through various channels, including ups, a CRM, email, and the phone, ensuring timely and accurate responses.
Service Advisor
Roger Kehdi Mitsubishi
08.2025 - 06.2026
- Delivered exceptional customer service by acting as the primary liaison between customers and technicians, clearly explaining repair needs, timelines, and costs.
- Consistently exceeded sales goals by recommending necessary maintenance and repair services, outselling the service manager/senior advisor.
- Generated increased service revenue through effective upselling of preventative maintenance, and additional repair services.
- Managed high-volume service scheduling, and customer communications to ensure efficient shop workflow and timely vehicle turnaround.
- Built strong customer relationships that resulted in repeat business and high customer satisfaction scores.
- Managed technicians to prioritize repairs, maintain productivity, and ensure quality service delivery.
- Processed extended warranties as well as Mitsubishi warranties.
Sales Apprentice
Discount Tire
06.2025 - Current
- Assisted customers in selecting appropriate tires based on vehicle type, driving conditions, and budget, ensuring safety and performance needs were met.
- Consistently met or exceeded daily and monthly sales goals through product knowledge and consultative sales techniques.
- Educated customers on tire brands, tread life, alignments, warranties, and maintenance services to help them make informed purchasing decisions.
- Upsold complementary services such as tire protection certificates, balancing, rotations, and alignments to increase overall sales value.
- Managed high-volume customer interactions in a fast-paced retail environment while maintaining strong customer service standards.
- Processed sales transactions, created service orders, and coordinated with technicians to ensure timely installation and customer satisfaction.
- Built trust and reoccurring business with customers, as well as maintaining up to date knowledge on all products, promotions, and manufacturer specifications.
Service Advisor
Discount Tire
03.2025 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Manage technicians and ensure they are completing their responsibilities.
- Sold customers wheels, tires, wipers, lugs, TPMS, and alignments.
- Gives lunches and breaks.
- Pulling Vehicles out.
- Resetting TPMS.
- Clocking cars in/out.
- Staging cars.
Crew Chief
Discount Tire
12.2024 - Current
- Manages technicians when needed.
- Pulls vehicles in.
- Installs wiper blades.
- Check and put air in spare.
- Pull product (lug kits, wipers, sensors, tires) and stage for each vehicle.
- Begin service on vehicle and prepare for technicians.
- Perform inspections.
- Scan out inventory.
Tire Technician
Discount Tire
10.2024 - Current
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Performed flat repairs.
- Raise and lower vehicles using lifts or floor jacks.
- Air check vehicles.
- Cleaning the shop.
Education
High School Diploma -
Mountainside High School
Beaverton, ORMasters of Business Administration - Business & Marketing
Portland Community College
Tigard, OR06.2026
Skills
- Teamwork and Collaboration
- Automotive Experience
- Automotive Software Proficiency (DMS and CRM)
- Customer Service
- Sales Techniques
Certification
- Over 13 certifications from Mercedes
- Fully certified from Mitsubishi in being a service advisor with over 41 certifications
- Over 5 Certifications from Ford
- Entry level ASE certification- Maintenance and Light Repair
- WD-40: Cleaning, Storage, & Maintenance of Tools & Equipment
- Valvoline: Motor oil 101, Automotive Fluids 101, Automotive chemicals 101
- And over 15 more automotive certifications
Timeline
Sales Associate
Newberg Chrysler Dodge Jeep Ram
06.2026 - Current
Service Advisor
Roger Kehdi Mitsubishi
08.2025 - 06.2026
Sales Apprentice
Discount Tire
06.2025 - Current
Service Advisor
Discount Tire
03.2025 - Current
Crew Chief
Discount Tire
12.2024 - Current
Tire Technician
Discount Tire
10.2024 - Current
High School Diploma -
Mountainside High School
Masters of Business Administration - Business & Marketing
Portland Community College