Marlon Quinones Villa
Miami,FL
Summary
Customer service professional with strong experience in managing passenger check-ins and delivering outstanding guest experiences. Proven ability to resolve issues efficiently, communicate effectively, and maintain smooth operations in fast-paced environments. Known for being reliable, team-oriented, and adaptable to changing needs while upholding high service standards.
Overview
4
4
years of professional experience
Work History
Check-In Agent Royal Caribbean International
Royal Caribbean International
06.2024 - Current
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Delivered efficient and courteous service to thousands of guests, enhancing the check-in experience. Supported overall boarding operations, ensuring safety and timeliness.
- Supported overall boarding operations, ensuring safety and timeliness
- Maintained secure access to ship entry points, monitoring exits to prevent unauthorized re-entry.
- Verified traveler documentation to ensure compliance with cruise policies.
Warehouse Selector
Gordon Food Service
12.2021 - 12.2022
- Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
- Operated warehouse equipment in compliance with safety procedures.
- Supported quality control efforts by carefully inspecting items before packaging them for shipment.
- Maintained speed and efficiency while ensuring quality standards.
- Accurately selected and prepared food orders to meet delivery schedules.
General Helper
Southern Underground
06.2021 - 12.2021
- Assisted teams with manual labor tasks on various construction sites.
- Kept work areas clean and organized.
- Improved workplace safety by maintaining a clean and organized work environment.
- Mopped, brushed and spread paints, cleaning solutions, or other compounds over surfaces to clean or provide protection.
- Participated in training to improve job site performance and safety awareness.
Education
High School Diploma -
Miami Senior High School
Miami, FL05-2021
Skills
- Passenger assistance
- Professional appearance
- Check-in procedures
- Information assistance
- Customer Service & Guest
- Conflict Resolution
- Safety Compliance
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Check-In Agent Royal Caribbean International
Royal Caribbean International
06.2024 - Current
Warehouse Selector
Gordon Food Service
12.2021 - 12.2022
General Helper
Southern Underground
06.2021 - 12.2021
High School Diploma -
Miami Senior High School
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