Marlon Ramos
Montrose,CA
Summary
Vigilant Unarmed Security Officer known for maintaining safety and security with high productivity and efficient task completion. Specialized skills include surveillance, conflict resolution, and emergency response. Excels in communication, problem-solving, and adaptability to ensure peace of mind in various settings.
Overview
4
4
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
Glendale, California
11.2022 - Current
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Conducted security checks on staff entering or leaving the premises.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.
- Provided friendly and professional assistance to employees, visitors and customers.
- Provided customer service assistance in resolving conflicts or disputes.
- Investigated suspicious activity or incidents according to company guidelines.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Inspected buildings periodically for signs of intrusion or damage.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Prepared detailed incident reports following any security breaches or safety concerns.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Trained new security personnel on standard operating procedures and emergency protocols.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Assisted in emergency response drills and real incidents, ensuring orderly evacuations.
- Responded to alarms and investigated disturbances promptly and effectively.
- Assisted with investigations into thefts, vandalism, assaults.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Collaborated with law enforcement and emergency responders during investigations.
- Utilized two-way radios and other communication devices for effective team coordination.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Maintained log books with accurate entries on daily activities and notable events.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
- Monitored CCTV systems to ensure safety and security of premises.
- Managed access control systems such as key cards, alarms, door locks.
- Offered customer service assistance to visitors, providing directions and information.
- Coordinated with event organizers to ensure security at special events.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Apprehended and removed trespassers from facility grounds.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Unarmed Security Officer
Securitas Security Services
Long Beach, California
04.2021 - 11.2023
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Conducted security checks on staff entering or leaving the premises.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Investigated suspicious activity or incidents according to company guidelines.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Inspected buildings periodically for signs of intrusion or damage.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Prepared detailed incident reports following any security breaches or safety concerns.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Trained new security personnel on standard operating procedures and emergency protocols.
Cashier
Burlington Coat Factory Distribution Center
Los Alamitos, California
11.2020 - 01.2021
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Resolved customer complaints professionally in accordance with company policy.
Education
BLS/CPR
EA CERTS
Glendale, CA02-2025
High School Diploma -
Woodrow Wilson High School
Long Beach, CA08-2018
Skills
- Crime prevention
- Perimeter security
- Maintaining order
- Access control management
- Building security
- BLS/CPR certification
- Report writing
- Emergency response
- Incident reporting
Timeline
Unarmed Security Officer
Allied Universal Security Services
11.2022 - Current
Unarmed Security Officer
Securitas Security Services
04.2021 - 11.2023
Cashier
Burlington Coat Factory Distribution Center
11.2020 - 01.2021
BLS/CPR
EA CERTS
High School Diploma -
Woodrow Wilson High School