Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlon Rave

Bedminster,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Deli Worker

Fresh Market
07.2022 - 09.2023
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.

Package Handler

Tjmax Homegoods
05.2023 - 08.2023
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Ice Cream Server

Cold Stone
02.2021 - 12.2022
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Observed health code regulations and internal policies for cleaning and sanitizing.

Lifeguard

Ymca
09.2018 - 12.2019

Tasked at keeping post and watch of pool for member safety
• Required to communicate with patrons regarding safety, questions, concerns, or any problems that were raised
• Tasked at communicating with victims due to a rescue from the pool
• Pool management and chemical check ups
• Required to be first aid and CPR certified and able to make correct decisions if a life threatning situation was present

  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Educated patrons on safety protocols and enforced safety rules.

Summer Camp Councilor

YMCA Daycare
06.2016 - 08.2019

Four years of experience working with children, parents, and co-Workers
• Daily problems that cater to children and parents are constantly dealt with
• Communication skills were needed and excelled at during my time at the establishment
• Due to proficient work I was called back for four years straight
• Started as a Junior councilor and was given the title of senior councilor
• Shadow title required me to work and take care of children with mental disabilities

  • Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Line Worker

Pancheros
09.2016 - 08.2017
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Grilled meats and seafood to customer specifications.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Verified proper portion sizes to consistently attain high food quality standards.

Education

Bachelor of Arts - Sociology/human Resources

Rowan University
05.2001 -

Skills

    Hospitality service expertise

    Product Rotation

    Workplace Safety

    Issue Resolution

    Kitchen maintenance

    Reliability

    CPR training

    Early Childhood Development

    Behavior management techniques

    Attention to Detail

    Customer service excellence

    Effective Communication

    Timeline

    Package Handler

    Tjmax Homegoods
    05.2023 - 08.2023

    Deli Worker

    Fresh Market
    07.2022 - 09.2023

    Ice Cream Server

    Cold Stone
    02.2021 - 12.2022

    Lifeguard

    Ymca
    09.2018 - 12.2019

    Line Worker

    Pancheros
    09.2016 - 08.2017

    Summer Camp Councilor

    YMCA Daycare
    06.2016 - 08.2019

    Bachelor of Arts - Sociology/human Resources

    Rowan University
    05.2001 -
    Marlon Rave