Diligent Security professional with 13 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
21
21
years of professional experience
Work History
Professional Security Officer
Allied Universal Security Services
05.2010 - Current
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Conducted regular patrols of key areas to spot and control security concerns.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Associate
Potbelly Sandwich Company
12.2004 - 05.2010
Greet customers warmly and make them feel welcome in the store
Take customer orders accurately, using a point-of-sale system
Prepare sandwiches according to Potbelly recipes and standards
Maintain cleanliness of work area, including counters, shelves, and floors
Stock ingredients and supplies as needed
Assist with food preparation tasks such as slicing meats and cheeses, chopping vegetables, and preparing salads
Ensure that all products are stored properly and safely
Follow health and safety guidelines for food handling and storage
Monitor inventory levels and order new items when necessary
Provide excellent customer service by responding to customer inquiries and complaints in a timely manner
Adhere to company policies and procedures at all times
Participate in team meetings and training sessions
Barista
Starbuck Coffee
08.2002 - 12.2004
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Operated espresso machines and commercial coffee brewers to create beverages.